Danielle Keever
Raleigh
Summary
Dynamic professional with strong customer service skills, inventory management, and team collaboration. Committed to enhancing operational efficiency and ensuring customer satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Warehouse Worker
Best Buy
Raleigh
01.2025 - Current
- Operated warehouse equipment to efficiently move and organize inventory.
- Received and inspected incoming shipments for accuracy and quality.
- Maintained clean and safe work environment following safety protocols.
- Facilitated picking, packing, and shipping of customer orders, ensuring accuracy and timely delivery.
- Coordinated with colleagues to improve inventory management processes, enhancing overall efficiency.
- Conducted regular stock counts to ensure inventory accuracy and availability.
- Trained new staff on warehouse procedures and equipment usage.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Developed detailed planograms to maximize product visibility, flow, and sales.
- Restocked shelves with merchandise according to store planograms.
- Assisted in the design of planograms to optimize product placement and maximize sales.
- Organized store shelves according to planograms or visual merchandising guidelines.
- Assisted with stocking shelves with merchandise according to planograms or instructions from corporate headquarters.
- Followed planograms for proper product placement on shelves.
- Stocked shelves with merchandise according to store planograms.
- Performed regular audits to identify any discrepancies between actual product placement versus planograms.
- Created display plans for seasonal promotions, including setting up displays according to planograms.
- Documented processes related to developing, implementing, and maintaining planograms.
- Executed merchandising tasks such as stocking shelves or organizing displays according to planograms.
- Set up displays using planograms provided by the marketing department.
- Completed resets on schedule and followed corporate planograms to properly arrange all merchandise.
- Maintained accurate records of all changes made to the current planograms.
- Executed daily tasks with precision and speed.
- Proposed and implemented innovative solutions that improved team operations and addressed challenges.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
Brand Ambassador
Forever 21
Raleigh
08.2021 - 12.2024
- Coordinated promotional events and product launches that increased brand visibility.
- Engaged customers through in-depth product knowledge and compelling brand storytelling.
- Cultivated customer relationships that enhanced loyalty and retention.
- Collaborated with team members to elevate customer service techniques.
- Promoted positive company image through exceptional customer service experiences.
- Maintained visual merchandising standards to enhance overall store presentation.
- Delivered insights on customer preferences that informed inventory decisions.
- Conducted market research to analyze trends and competitor strategies.
Education
Associate Degree Business Administration: Marketing -
Wake Technical Community College
Raleigh, NC12-2027
High School Diploma -
Knightdale High School
Knightdale, NC05-2023
Skills
- Inventory management
- Unpacking merchandise
- Machine operation
- Project management
- Excel integration
- Basic computer proficiency
- Microsoft Office proficiency
- Customer service
- Attentive customer service
- Customer communication
- Call handling
- Problem resolution
- Problem solving
- Time management
- Team collaboration
- Employee training
- Visual merchandising
- Market research
- Product knowledge
- Professionalism
- Goal oriented
Certification
- Digital Marketing, Google Certification
Timeline
Warehouse Worker
Best Buy
01.2025 - Current
Brand Ambassador
Forever 21
08.2021 - 12.2024
Associate Degree Business Administration: Marketing -
Wake Technical Community College
High School Diploma -
Knightdale High School