Danielle Housley
Traveling Caterer, Bartender & Event Coordinator
Raleigh,NC
17
years of professional experience
Dynamic professional with over 10 years of experience in patient care and customer service. Expertise in problem-solving, time management, and maintaining confidentiality. Eager to leverage skills to enhance client satisfaction and support healthcare operations.
Work History
PCA
5 Months- Facilitated daily living activities, promoting client comfort and independence.
- Assisted with daily living activities to enhance client comfort and independence.
- Provided companionship and emotional support to clients, fostering positive relationships.
- Ensured cleanliness of living spaces, creating a safe environment for clients.
PCA
6 Years- coordinated schedules, appointments, and documentation for multiple clients to enhance workflow and service delivery.
- supported intake processes and facilitated timely communications among clients, families, and healthcare professionals to ensure smooth operations.
- Served as primary contact for client inquiries, resolving issues with professionalism and care.
- served as primary contact for client inquiries, resolving issues effectively to maintain client satisfaction and trust.
Therapy's Kitchen LLC
7 Years 6 Months- Coordinated catering events, ensuring seamless client onboarding, scheduling, contracts, and service delivery.
- Oversaw logistics, vendor communications, and staffing for successful event execution.
- Executed billing processes efficiently, inventory and customer satisfaction follow-up.
Dispatcher
1 Year 1 Month- Coordinated towing operations to ensure timely response to customer requests
- Managed dispatch software to enhance tracking of vehicles and assignments.
- Communicated effectively with drivers to optimize route planning and reduce wait times
- Oversaw team performance and mentored junior dispatchers for skill development.
- Monitored vehicle routes to optimize fuel efficiency and minimize delays.
- Monitored vehicle routes to ensure fuel efficiency and reduce delays.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
CSR / Quality Care Specialist
8 Years 3 Months- Supported customers with order processing, technical troubleshooting, and product guidance, enhancing customer satisfaction.
- Managed escalated inquiries and warranty documentation, ensuring resolution with precision and empathy.
- Collaborated with internal departments to ensure timely order fulfillment and issue resolution
- Displayed personal responsibility by proactively managing work commitments.
- Exhibited quick learning by mastering new processes and systems effectively.
- Utilized excellent communication skills to convey information clearly and effectively.
- Effectively worked both independently and collaboratively in remote settings.
- Adapted to flexible scheduling by working nights, weekends, and holidays.
- Demonstrated efficient time management by prioritizing tasks to meet deadlines.
Customer Service Representative
2 Years 10 Months- Assisted members with billing, enrollment, and insurance inquiries to ensure clarity and resolve issues.
- Ensured compliance with company policies and HIPAA regulations.
- Documented calls and resolutions to enhance member satisfaction and streamline future interactions.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Managed difficult conversations with compassion and professionalism to deescalate situations and achieve resolutions.
- Ensured compliance with company policies and HIPAA regulations.
Education
Bachelor of Science - Criminal Justice
Skills
Personal care assistance
Patient Documentation
HIPAA compliance
Customer support
Customer satisfaction
Call center customer service
Complaint resolution
Quality assurance
Call management
Word Excel
Multi Tasking
Time management
Remote Quality Care
Languages
English
Native or Bilingual
Timeline
PCA
Canady Family Home Care Services LLC
02.2026 - CurrentRead More
Dispatcher
Little John's Towing and Recovery LLC
02.2023 - 03.2024Read More
PCA
Best Home Healthcare
07.2020 - CurrentRead More
Therapy's Kitchen LLC
Traveling Caterer, Bartender & Event Coordinator
01.2019 - CurrentRead More
Customer Service Representative
Humana
04.2010 - 02.2013Read More
CSR / Quality Care Specialist
Philips Lighting
08.2009 - 11.2017Read More
Shaw University
Bachelor of Science from Criminal Justice
Read More