Danielle Housley
Raleigh,NC
Summary
Dynamic professional with over 4 years of experience in patient care and customer service. Expertise in problem-solving, time management, and maintaining confidentiality. Eager to leverage skills to enhance client satisfaction and support healthcare operations.
Overview
17
17
years of professional experience
Work History
PCA
Canady Family Home Care Services LLC
Raleigh, NC
02.2026 - Current
- Assisted with daily living activities to enhance client comfort and independence.
- Monitored client health and reported changes to healthcare professionals promptly.
- Provided companionship and emotional support to clients, fostering positive relationships.
- Maintained cleanliness of living spaces, ensuring a safe environment for clients.
PCA
Best Home Healthcare
Raleigh, NC
07.2020 - Current
- coordinate and manage schedules, appointments and documentation for multiple clients.
- Support intake processes and ensure timely communications between multiple clients, families and healthcare professionals.
- Maintain detailed, confidential records and ensure compliance with healthcare privacy standards.
- Served as primary contact form client inquiries, resolving issues with professionalism and care.
Therapy's Kitchen LLC
Traveling Caterer, Bartender & Event Coordinator
Raleigh, NC
01.2019 - Current
- Plan and coordinate catering events, managing client onboarding, scheduling, contracts and service delivery.
- Oversee logistics, vendor communications and staffing to ensure successful event execution.
- Manage billing, inventory and customer satisfaction follow-up.
Bar Manager / Kitchen Cook
The Bar / Pickle Back 2
Durham, NC
04.2017 - Current
- Led bar operations to ensure exceptional customer service and satisfaction.
- Trained and mentored staff on mixology techniques and product knowledge.
- Developed and implemented inventory management systems to optimize stock levels.
- Ensured compliance with health and safety regulations across all bar activities.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Resolved customer complaints with empathy and efficiency, maintaining high level of customer service.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Oversaw food preparation and monitored safety protocols.
Dispatcher
Little John's Towing and Recovery LLC
Raleigh, NC
02.2023 - 03.2024
- Coordinated towing operations to ensure timely response to customer requests
- Managed dispatch software for efficient tracking of vehicles and assignments
- Communicated effectively with drivers to optimize route planning and reduce wait times
- Oversaw team performance, providing mentorship to junior dispatchers
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Monitored vehicle routes to optimize fuel efficiency and minimize delays.
- Communicated with drivers to address issues and provide real-time support.
Live-in PCA
Mary's Manor
Raleigh, NC
11.2017 - 12.2018
- Provided compassionate personal care and support to mental and development disabilities residents with daily living activities.
- Assisted in implementing individualized care plans tailored to each resident's needs.
- Monitored and documented changes in residents' physical and emotional well-being consistently.
- Collaborated with nursing staff to ensure optimal care delivery and adherence to health protocols.
- Supervised and managed multiple homes for mentally challenged residents
CSR / Quality Care Specialist
Philips Lighting
Raleigh, NC
08.2009 - 11.2017
- Supported customers through order processing, technical troubleshooting and product guidance.
- Managed escalated inquiries and warranty documentation with precision and empathy.
- Collaborated with internal departments to ensure timely order fulfillment and issue resolution
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a remote location environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Humana
Cary, NC
04.2010 - 02.2013
- Assisted members with billing, enrollment and insurance inquiries.
- Ensured compliance with company policies and HIPPA regulations.
- Accurately documented calls and resolutions to support ongoing member satisfaction.
- Educated patients on insurance benefits, coverage options, and billing processes to enhance understanding.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
- Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries.
Education
Bachelor of Science - Criminal Justice
Shaw University
Raleigh, NC05-2003
Skills
- Behavioral management
- Emotional support
- Dementia care
- HIPAA compliance
- Data Entry Accuracy
- Employee Relations and Communications
- Compliance and Confidentiality Management
- Customer Service and Problem Solving
- Word / Excel
- Remote Quality Care
- Multi Tasking and Time Management
Timeline
PCA
Canady Family Home Care Services LLC
02.2026 - Current
Dispatcher
Little John's Towing and Recovery LLC
02.2023 - 03.2024
PCA
Best Home Healthcare
07.2020 - Current
Therapy's Kitchen LLC
Traveling Caterer, Bartender & Event Coordinator
01.2019 - Current
Live-in PCA
Mary's Manor
11.2017 - 12.2018
Bar Manager / Kitchen Cook
The Bar / Pickle Back 2
04.2017 - Current
Customer Service Representative
Humana
04.2010 - 02.2013
CSR / Quality Care Specialist
Philips Lighting
08.2009 - 11.2017
Bachelor of Science - Criminal Justice
Shaw University