Danielle Hood
Indian Trail
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Patient Service Specialist
Atrium Health
Charlotte, NC
01.2023 - Current
- Improved patient satisfaction by providing efficient and friendly service during check-ins, registrations, and scheduling appointments.
- Ensured HIPAA compliance by maintaining strict confidentiality of patient information while handling sensitive documents.
- Adapted quickly to changing policies or procedural updates within the clinic, maintaining consistent levels of efficiency and accuracy in daily tasks.
- Trained new team members on clinic procedures, fostering a welcoming and cohesive work environment.
- Kept waiting areas clean and organized, creating a welcoming environment for patients during their visit.
- Increased patient loyalty through timely follow-up calls and addressing inquiries or concerns.
- Provided excellent customer service to patients and medical staff.
Private Nanny
Private Care
Indian Trail, NC
09.2017 - Current
- Played games, worked on puzzles, and read books to young children.
- Prepared healthy, age-appropriate snacks and meals.
- Oversaw household duties such as light housekeeping tasks or running errands when required.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Monitored children's play activities to verify safety.
- Enhanced children''s emotional well-being by providing consistent and nurturing care.
Front Desk Receptionist
Americas Best Eyeglasses And Contacts
Matthews, NC
02.2022 - 12.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Stocker
Hobby Lobby
Matthews, NC
05.2020 - 12.2020
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Answered customer questions and provided detailed product information.
- Performed inventory control, such as counting, and stocking merchandise.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Attention to detail
- Multitasking and organization
- Medical Terminology
- Reliability and dedication
- Calm and effective under pressure
- Customer follow-up
- Team leadership
Timeline
Patient Service Specialist
Atrium Health
01.2023 - Current
Front Desk Receptionist
Americas Best Eyeglasses And Contacts
02.2022 - 12.2022
Stocker
Hobby Lobby
05.2020 - 12.2020
Private Nanny
Private Care
09.2017 - Current
High School Diploma -
Penn Foster Career School