Danielle Fiorello
Hickory
Summary
Experienced in team leadership and operational management. Excels in utilizing effective communication to delegate tasks and ensure timely achievement of project milestones. Demonstrates consistent ability to enhance team performance through strong problem-solving and conflict resolution skills. Focuses on fostering collaboration and maximizing productivity. Dedicated to driving success in any professional setting.
Overview
8
8
years of professional experience
Work History
Crew Leader
Wendy's
03.2023 - 04.2025
- Trained employees in time management and proper ways to complete job duties.
- Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
Food Preparation Worker
ShopRite Supermarket
09.2020 - 08.2022
- Kept workstation and equipment clean, organized, sanitized and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked
Assistant Restaurant Manager
Spuntino Brick Oven Restaurant
10.2018 - 05.2020
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Supervised all areas of restaurant to keep it clean and well-maintained.
Server
TGI Fridays
11.2017 - 10.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Waitress/Lead Hostess
Chili's
10.2017 - 08.2018
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Greeted new customers, discussed specials and took drink orders.
Education
High School Diploma -
Bethpage Senior High School
Bethpage, NY06.2018
Skills
- Effective shift coordination
- Shift planning
- Compliance with food safety standards
- Staff training and development
- Customer service expertise
- Stock monitoring
- Proficient in POS technology
- Partnership cultivation
- Strong interpersonal teamwork
Timeline
Crew Leader
Wendy's
03.2023 - 04.2025
Food Preparation Worker
ShopRite Supermarket
09.2020 - 08.2022
Assistant Restaurant Manager
Spuntino Brick Oven Restaurant
10.2018 - 05.2020
Server
TGI Fridays
11.2017 - 10.2018
Waitress/Lead Hostess
Chili's
10.2017 - 08.2018
High School Diploma -
Bethpage Senior High School
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