Danielle Evans
Grover,NC
Summary
Dynamic General Manager with a proven track record at Hampton Inn & Suites By Hilton, excelling in operations management and team leadership. Spearheaded strategies that drove year-over-year growth while enhancing customer retention. Adept at budget administration and fostering strong vendor relationships, ensuring operational excellence and high employee satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Manager
Hampton Inn & Suites By Hilton
12.2024 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
General Manager
Country Inn & Suites By Radisson/Choice
Charlotte , NC
01.2022 - 12.2024
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Directed comprehensive sales efforts to exceed revenue targets consistently while maintaining customer satisfaction levels.
- Championed continuous improvement initiatives that enhanced operational performance across all departments.
Assistant General Manager
Country Inn & Suites By Radisson/Choice
01.2022 - 02.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Resolved problems promptly to elevate customer approval.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Ensured compliance with all health department regulations by implementing strict sanitation guidelines throughout the establishment.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Managed team schedule with eye for coverage needs and individual strengths.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
- Developed and executed strategies to improve guest experience, resulting in positive customer reviews and increased repeat business.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Mentored and motivated team members to achieve challenging business goals.
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Established strong relationships with local vendors to secure high-quality products at competitive prices for our customers'' enjoyment.
Front Desk Agent
Country Inn & Suites By Radisson/Choice
01.2021 - 01.2022
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Answered customer telephone calls promptly and appropriately handled needs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained clean and organized front desk areas to uphold polished company image.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Collaborated with housekeeping staff to maintain cleanliness standards in the lobby and common areas.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
Education
Blue Sky
Saint Paul, MNSkills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Efficient multi-tasker
- Effective leader
- Time management
- Training and coaching
- Team leadership
- Staff management
- Customer relations
- Training and development
- Relationship building
- Staff training
- Staff training/development
- Inventory control
- Customer relationship management
- Staff supervision
- Goal setting
- Employee scheduling
- Verbal and written communication
- Staff training and development
- Administrative skills
- Staff development
- P&L management
- Team training and development
- Motivation
- Client relations
- Schedule management
- Staff motivation
- Labor cost controls
- Customer retention
- Process improvements
- Deadline oriented
- Strategic planning
- Performance improvement
- Vendor relationships
- Employee development
- Project management
- Consistently meet goals
- Facility management
- Performance improvements
- Exceptional interpersonal communication
- Staffing
- Performance evaluations
- Workflow planning
- Purchasing
- Recruitment
- Expense control
- Interpersonal skills
- Business development
- Troubleshooting expertise
- Purchasing and planning
- Operations oversight
- Performance analysis
- Project planning
- Cost analysis and savings
- Business administration
- Organizational development
- Quality management
- Sales expertise
- Cost reductions
- Team oversight
- Marketing
- Financial administration
- Sales analysis
- Sound judgment
- Account management
- New business development
- Advertising and marketing
- Data review
- Vendor sourcing
- Budget administration
- Risk management
- Vendor negotiations
- Sales team development
- Total quality management
- Risk mitigation
- Market analysis
- Loss prevention
Accomplishments
I am a Certified General Manager with Hilton.
I took Leadership classes all through highschool.
I have a whole book of certifications and reviews about my hospitality skills.
- Supervised team of 30 staff members.
- Very good at guest communication and problem solving.
Certification
- Certified General Manager, Hampton Inn & Suites by Hilton
- Training - Leadership certified
- Attended the Hilton Leadership conference in Orlando Florida 2025
Timeline
General Manager
Hampton Inn & Suites By Hilton
12.2024 - Current
General Manager
Country Inn & Suites By Radisson/Choice
01.2022 - 12.2024
Assistant General Manager
Country Inn & Suites By Radisson/Choice
01.2022 - 02.2022
Front Desk Agent
Country Inn & Suites By Radisson/Choice
01.2021 - 01.2022
Blue Sky
GM Certified for Hilton
I have worked under my hotels ownership for approx 4 years.
I started off as a front desk agent and then quickly moved to the Assistant General Manager role then moved to the General Manager role for about a year.
Then when ownership purchased the Hampton Inn & Suites by Hilton they moved me to General Manager at the Hilton Property.
I have extensive experience in guest satisfaction and problem solving skills.
I am very good at making all guests feel welcome and seen/heard.
I have taken and passed all required trainings for General Management in a Hilton Property.