Danielle Burgess
Richlands,NC
Summary
Dynamic and results-driven professional with extensive experience in customer service at Walmart. Proven ability to enhance customer satisfaction through effective cash handling and relationship building. Demonstrated strong work ethic and integrity while managing inventory and promoting sales, contributing to a loyal customer base and increased business growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Cashier
Cookout
10.2017 - 12.2019
Restaurant Waiter
Hwy 55 Burgers Shakes & Fries
01.2016 - 11.2017
Laundry Owner
Self-employeed
05.2023 - Current
- Maximized productivity by implementing effective workflow systems for sorting, washing, drying, folding, ironing, packaging clothing items accordingly.
- Reduced operational costs by effectively managing inventory of supplies and negotiating contracts with vendors.
- Increased customer satisfaction by implementing efficient laundry processes and ensuring timely service.
- Promoted business growth through targeted marketing initiatives such as social media campaigns and local advertising efforts.
- Maintained high standards of cleanliness and hygiene within the facility to ensure customer satisfaction and compliance with regulations.
- Developed a loyal customer base through exceptional customer service and maintaining a clean, welcoming facility.
House Cleaner
Self-employeed
05.2019 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Maintained cleanliness of hardwood, laminate, ceramic, vinyl, glass, and wood.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Sales Associate
Walmart
10.2021 - 05.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Education
Southwest High School
Jacksonville, NC06.2018
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cash handling and management
Certification
CPR
Timeline
Laundry Owner
Self-employeed
05.2023 - Current
Sales Associate
Walmart
10.2021 - 05.2023
House Cleaner
Self-employeed
05.2019 - Current
Cashier
Cookout
10.2017 - 12.2019
Restaurant Waiter
Hwy 55 Burgers Shakes & Fries
01.2016 - 11.2017
Southwest High School
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