Danielle Baker
Etowah
Summary
To secure a challenging position in a reputable organization to expand my learning, knowledge, and skills.
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills.
Attentive receptionist with excellent work ethic and positive demeanor. Polished in attending to phone calls and updating calendars and schedules. Organized and dedicated with several years of hands-on experience in administrative roles.
Focused receptionist with several years of hands-on experience answering phone calls, scheduling appointments and directing guests. Personable and organized individual possessing strong administrative skills paired with outstanding recordkeeping and time management abilities. Committed to providing outstanding administrative support to staff and guests.
Highly organized and efficient receptionist with experience in managing front desk operations, including handling customer inquiries, scheduling appointments, and maintaining records. Skilled in communication, both verbal and written, ensuring clear and positive interactions with clients and team members. Demonstrated ability to improve office processes for better workflow and client satisfaction. Successfully enhanced the welcoming atmosphere of previous workplaces while efficiently managing multiple tasks simultaneously.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Receptionist
Health Care For Pets Hospital
Mills River
08.2023 - Current
- Managed front desk operations for busy animal hospital environment.
- Scheduled appointments for pet owners and veterinary staff efficiently.
- Assisted clients with inquiries regarding services and procedures.
- Desculating reactivate patients.
- Empathic in times of need.
- Greeted clients and their pets upon arrival at the hospital.
- Managed appointment scheduling using clinic management software.
- Answered phone calls and addressed client inquiries promptly.
- Processed patient intake forms and verified insurance information.
- Coordinated communication between veterinarians and pet owners effectively.
- Maintained cleanliness and organization of the reception area daily.
- Assisted in managing inventory for office supplies and pet care products.
- Provided compassionate support to clients during stressful situations.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments.
- Greeted visitors and provided them with assistance.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Updated and recorded customer or client information to maintain accounts.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Sorted incoming mail and directed to correct personnel each day.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Scheduled and confirmed appointments and meetings for management team.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Processed payments and updated accounts to reflect balance changes.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Responded to inquiries from internal staff members regarding office operations.
- Coordinated with vendors for repairs and maintenance of office equipment.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Managed company database and ensured the accuracy of contact information.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Provided administrative support to various departments, assisting with document preparation and data entry.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
- Assisted with onboarding of new employees by providing orientation information and support.
- Kept updated records of office expenses and costs, assisting with budget tracking.
- Maintained security by following procedures, monitoring logbooks, and issuing visitor badges.
- Compiled data from various sources into organized reports for management review.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Greeted customers, answered general questions and directed to appropriate locations.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Coordinated pick-up and delivery of express mail services.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Store Manager
Triangle Stop
Mills River
01.2013 - 07.2023
- Checking in vendors
- Ordering trucks
- Assisting Customers
- Scheduling
- Restocking Shelves
- Checking in Store trucks
- Ability to remain calm and focused under extreme pressure and circumstances
- Prioritization
- On the spot problem solving
- Excellent communication
- Complaint resolution and basic Customer welfare
- Supervised daily operations to ensure efficient store functionality.
- Trained new employees on customer service and store policies.
- Managed inventory levels to maintain stock availability and organization.
- Implemented promotional displays to enhance product visibility and sales.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Conducted regular team meetings to communicate updates and expectations.
- Ensured compliance with safety regulations and company standards consistently.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Maintained up-to-date knowledge of company products and services.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Coordinated with other departments to ensure smooth flow of operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Developed a system for tracking inventory and ordering supplies as needed.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Assigned work and monitored performance of project personnel.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Produced thorough, accurate and timely reports of project activities.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Implemented quality control measures to uphold company standards.
- Created and managed budgets for travel, training, and team-building activities.
- Managed daily store operations and ensured compliance with company policies.
- Oversaw inventory management and organized stock levels for optimal performance.
- Trained and mentored staff on customer service and operational procedures.
- Developed and implemented visual merchandising standards to enhance product displays.
- Handled customer inquiries and resolved issues to maintain satisfaction levels.
- Coordinated staff schedules to ensure adequate coverage during peak hours.
- Conducted regular staff meetings to communicate updates and promote teamwork.
- Monitored sales trends and identified opportunities for improving store performance.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Resolved customer complaints in a timely manner.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Managed daily banking activities such as deposits and withdrawals.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Maintained accurate records of employee performance reviews.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Performed regular price checks to ensure competitive pricing.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Updated POS system with new products and promotional offers.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Organized promotional events to increase product awareness.
- Planned special promotions or discounts based on market trends.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Implemented efficient systems for tracking stock movement.
- Assessed operational efficiency of the store's departments.
- Identified opportunities for cost savings through waste reduction initiatives.
- Developed relationships with suppliers to negotiate better prices.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Monitored progress by establishing plans, budgets and measuring results.
- Mitigated business risks by working closely with staff members and assessing performance.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Forecasted customer demand to set prices or credit terms for goods or services.
Assistant Manager
Wilco Hess
Boone
01.2011 - 01.2012
- Assisting Customers
- Stocking shelves
- Checking in Vendors
Customer Service
KFC
Boone
01.2008 - 01.2011
- Ringing up Customers
- Assisting Customers with any needs
- Packing orders
- Standing for long periods of time
- Food Preparation
Education
High School Diploma -
Watauga High School
Boone, NCNursing -
Caldwell Community College
Hudson, NCSkills
- Ability to be gracious with guest
- Able to work as a Manager and or without supervision
- Ability to work with sense of urgency and discipline
- Customer Service
- Able to stand up and walk for long periods of time
- Scheduling
- Stocking and Lifting
- Appointment scheduling
- Clinic management software
- Customer service
- Patient intake processing
- Confidentiality adherence
- Communication skills
- Problem solving
- Time management
- Team collaboration
- Conflict resolution
- Empathy and support
- Attention to detail
- Inventory management
- Administrative support
- Office organization
- File management
- Information protection
- Security awareness
- Positive and professional
- Calendar management
- Meticulous and organized
- Data inputting
- Organization skills
- Call redirection
- Multi-line telephone systems
- Office supply inventory control
- Transcription and dictation
- Front desk operations
- Supply management
- Business correspondence
- Correspondence distribution
- Basic accounting
- Office equipment operations
- Office administration
- Business operations
- Multi-line telephone operation
- Recordkeeping and bookkeeping
- Mail handling
- Customer and client relations
- Phone etiquette
- Schedule management
- Greeting and seating clients
- Professional demeanor
- Multi-line phone system operation
- Calm demeanor
- Customer/Client relations
- Professional and polished presentation
- Telephone skills
- Scheduling appointments
References
- Candice Moore, Insurance Agent, 828-577-8806
- Kenny Lowe, Triangle Stop Manager, 828-275-0530
- Andrew Wilson, Landscape Manager, 828-676-7338
Timeline
Receptionist
Health Care For Pets Hospital
08.2023 - Current
Store Manager
Triangle Stop
01.2013 - 07.2023
Assistant Manager
Wilco Hess
01.2011 - 01.2012
Customer Service
KFC
01.2008 - 01.2011
High School Diploma -
Watauga High School
Nursing -
Caldwell Community College