Daniela Mercado Navarro
Asheboro
Summary
I serve as an Operations Lead at Aspen Dental, where I play a key role in guiding patients through their dental care journey. In this role, I consult with patients to educate them on their oral health, recommended treatment plans, and preventive care options, ensuring they feel informed and confident in their decisions. I also coordinate financial arrangements by explaining insurance benefits, verifying coverage, and presenting payment solutions tailored to individual needs. Additionally, I support daily office operations, collaborate with clinical and administrative teams, and help maintain an efficient, patient-focused environment that prioritizes quality care and a positive experience.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Lead
Aspen Dental
High Point, NC
06.2025 - Current
- Streamlined daily operations to enhance patient flow and reduce wait times.
- Coordinated cross-functional teams to ensure alignment on operational objectives.
- Implemented process improvements that increased team productivity and service delivery.
- Trained new staff on operational procedures and best practices for patient care.
- Monitored compliance with health and safety regulations across all clinic activities.
- Resolved patient concerns promptly, enhancing overall satisfaction with services provided.
- Managed and allocated staff and material resources to meet production goals.
- Planned operations and activities, and led projects.
- Performed quality control and monitored production efforts.
- Oversaw problem resolution to address barriers to operational efficiency.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Patient Experience Coordinator
Aspen Dental
Asheboro, NC
04.2024 - 06.2025
- Coordinated patient scheduling to enhance access to dental services.
- Implemented feedback systems to gather patient insights for service improvement.
- Assisted in training staff on patient interaction protocols and customer service standards.
- Resolved patient inquiries and concerns, ensuring satisfaction with care received.
- Monitored and reported on patient experience metrics to identify areas for enhancement.
- Developed and implemented patient experience strategies for enhanced quality of care.
- Played an active role in creating an environment where open dialogue between healthcare professionals and patients was encouraged.
- Improved patient satisfaction by addressing concerns promptly and efficiently.
- Coordinated special events or activities for patients aimed at enhancing their overall hospital stay experience.
Processing Assistant
Randolph County Department of Social Services
Asheboro, NC
08.2023 - 04.2024
- Reviewed documentation for completeness and accuracy, minimizing errors in case processing.
- Participated in departmental meetings to provide input on process improvements and client service strategies.
- Maintained accurate records and ensured data confidentiality through diligent file management practices.
- Reduced errors in document processing with thorough quality checks and attention to detail.
- Expedited turnaround times for critical documents by prioritizing tasks based on urgency levels.
- Handled multiple simultaneous projects efficiently, effectively managing resources and time allocation to meet tight deadlines successfully.
Education
High School Diploma -
Lexington Senior High School
Lexington, NCSkills
- Scheduling coordination
- Workforce management
- Operational efficiency
- Logistics management
- Strong team building skills
- Experience preparing sales projections
- Business negotiation
- People management proficiency
- Operations management
- Team Training
- Data analysis
- Customer relationship development
- Customer relationship management
- Management
Accomplishments
Ranked in the top 20% for New Patient “Yes Today” conversions by effectively building trust, educating patients, and clearly presenting treatment value.
Drove a consistently high hygiene schedule, contributing to a hygienist ranking in the top 20% across all Aspen Dental locations.
Increased case acceptance rates by simplifying complex treatment plans and aligning financial solutions with patient needs.
Strengthened patient retention and satisfaction by delivering clear communication, follow-up, and a supportive patient experience.
Demonstrated strong performance in insurance verification and benefit breakdowns, reducing delays and improving treatment start times.
Contributed to office revenue growth by maximizing daily schedules, minimizing gaps, and supporting production goals.
Certification
- WRAPOS Certification
- HIPAA Compliance Certification
- OSHA Bloodborne Pathogens Training
- Dental Insurance & Billing Certification
- Patient Communication & Case Acceptance Training
Languages
Spanish
Native or Bilingual
Timeline
Operations Lead
Aspen Dental
06.2025 - Current
Patient Experience Coordinator
Aspen Dental
04.2024 - 06.2025
Processing Assistant
Randolph County Department of Social Services
08.2023 - 04.2024
High School Diploma -
Lexington Senior High School