Daniela Martinez
Raleigh
Summary
• Looking for administrative assisting
• Office assistant
•Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
•Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
•Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
•Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
•An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
10
10
years of professional experience
Work History
Call Center Representative
Wake Orthopaedics
Raleigh
01.2024 - Current
- Answering incoming calls
- Scheduling patients
- Creating Referrals
- Computer skills
- Handled a high volume of inbound customer calls, averaging XX calls per day
- Provided excellent customer service by addressing inquiries, resolving complaints, and ensuring customer satisfaction
- Demonstrated strong product knowledge to effectively answer questions and provide accurate information to customers
- Assisted in training new team members on company policies, procedures, and best practices for delivering exceptional service
- Consistently met or exceeded individual performance metrics including call quality, average handle time, and customer satisfaction ratings
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Maintained accurate records of customer interactions for future reference.
- Accepted inbound calls and reached out to connect with customers in need of service and support.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Took messages from patients and promptly relayed to appropriate staff.
- Scheduled and confirmed patient appointments and consultations.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered phones promptly and directed calls appropriately.
Siding and Window Installer
Baker Roofing Company
Raleigh
01.2021 - 12.2023
- Cutting siding
- Caulking
- Cleaning
- Erected scaffolding and ladders to assemble structures high above ground level.
- Cleaned job sites after completion of projects in order to maintain a safe work environment.
- Removed old windows and frames to enable installment of modern glass.
- Removed old windows, caulked around edges of new frames, and applied weatherstripping.
- Cleaned or prepared construction sites to eliminate hazards.
- Cut and trimmed material to shape to fit around windows and corners.
- Understood how to operate and maintain job site equipment safely and for maximum productivity.
- Layered caulk and sealants to installed surfaces to fill gaps and cracks and act as bonding agent.
Fulfillment Associate
Amazon Fulfillment Center
Garner
10.2021 - 01.2022
- Picking/packing
- Computer skills
- Working alone
- Heavy lifting
- Packed merchandise for delivery and moved items to delivery area.
- Promoted workplace safety and smooth production by keeping workspaces clean, organized, and free of hazards.
- Confirmed items picked for orders by keying codes into system.
- Collaborated with team members to ensure efficient workflow throughout the shift.
- Utilized warehouse management software to update stock levels and locate items.
- Read orders to verify attributes and quantities of merchandise.
- Packed and unpacked items, checking breakables before stocking on shelves.
- Used handheld scanners to key in data for packages.
- Collaborated with team members to meet daily productivity goals and deadlines.
- Loaded and unloaded delivery trucks, managing space effectively to maximize capacity.
- Stored and organized items in tool or supply rooms, allowing for easy retrieval.
Sales Associate/Customer Service
Cricket Wireless Authorized Retailer
07.2015 - 10.2016
- Customer service
- Helping and solving problems
- Listening skills
- Positive attitude
- Bilingual customer support
- Patience
- Front desk
- Communication
Education
High School Diploma -
Northern High School
Durham, NC06-2017
Skills
- Bilingual
- Cleaning Experience
- Communication skills
- Front desk
- Warehouse distribution
- Cleanroom
- Janitorial
- Clean
- Documentation review
- Load & Unload
- Microsoft Word
- Pallet Jack
- Residential Cleaning
- Spanish
- Microsoft Office
- Order picking
- Picking & packing
- Heavy Lifting
- Call logging
- Sales closing
- Account updating
- Product knowledge
- Call control skills
- Verbal and written communication
- Quality control
- Communicating with clients
- Customer communications
- Resolving issues
- Logging call information
- Call documentation skills
- FLUENT IN spanish
- Customer account updates
- Answering questions
- Customer service
- Inbound phone calls
- Problem-solving skills
- Professional phone voice
- Data entry
Additional Information
•Fluent in Spanish and English
•Strong work ethic
• Positive attitude
•Attention to detail
Languages
Spanish, Fluent
Personal Information
Work Permit: Authorized to work in the US for any employer
Willing To Relocate
- Chapel Hill, NC
- Raleigh-Durham, NC
Timeline
Call Center Representative
Wake Orthopaedics
01.2024 - Current
Fulfillment Associate
Amazon Fulfillment Center
10.2021 - 01.2022
Siding and Window Installer
Baker Roofing Company
01.2021 - 12.2023
Sales Associate/Customer Service
Cricket Wireless Authorized Retailer
07.2015 - 10.2016
High School Diploma -
Northern High School