Daniel Prentiss
Four Oaks
Summary
Highly motivated professional dedicated to providing the best possible patient care & customer service. Seeking a challenging new role with potential for growth. Over 20 years experience in health care.
Overview
23
23
years of professional experience
Work History
Dialysis Technician
Fresenius Dialysis
Four Oaks, NC
08.2024 - Current
- Providing continuous care & support to patients during extremely difficult times.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Monitor and adjust dialysis equipment during treatment sessions.
- Educate patients about their dialysis treatment and ongoing care.
- Troubleshoot machine issues and ensure equipment is functioning properly.
- Collaborate with healthcare team members to ensure high-quality patient care.
- Respond to patient emergencies and implement appropriate interventions.
- Document treatment details and patient progress in medical records.
Supervisor, Support Services
Inform Diagnostics
Needham Heights, MA
09.2020 - 04.2024
- Provide support to Director, Operations Leaders, Pathologists & Client Services, in addition to special projects as needed.
- Conduct weekly staff meetings as well as attending management meetings.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows for more than 20 employees across 5 departments.
- Interviewed, hired and trained new employees for various positions.
- Maintained compliance with company policies, objectives and goals.
- Successfully managed high volumes of cases and established strong rapport with pathologists, laboratory operations and support staff.
- Implemented new procedures to make workflow more efficient.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- PROMOTED TO LEAD OF REFERENCE TESTING/SUPPORT
Reference Testing /Support Services Specialist
Inform Diagnostics
Needham Heights, MA
08.2011 - 09.2020
- Ensured that patients & clients received accurate biopsy testing results in a timely manner.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to pathologist's requests, confirming full understanding before addressing concerns.
- Assist in research projects for Pathologists.
- Responsible for processing and shipping of biopsy slides as well as sending out specimens to referral labs for special testing.
- Monitored & input patient testing results.
- Received and processed patient biopsy slides into archival management system.
Material Service Specialist
Health Alliance Hospital
Leominster, MA
01.2003 - 08.2011
- Stock patient care areas with medical supplies.
- Maintain & restock crash carts.
- Transport medical supplies to surrounding facilities.
- Tracking inventory.
Education
Accelerated Biology
Mass Bay Community College
Framingham, MA01.2009
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Mount Wachusett Community College
Gardner, MA01.2008
Skills
- Customer Service
- Attention to Detail
- Verbal & Written Communication
- Problem Solving
- Workflow Management
- Multi-Tasking
- Operations Management
- Collaboration and Teamwork
- Microsoft Office
ADDITIONAL INFORMATION
References available upon request.
Timeline
Dialysis Technician
Fresenius Dialysis
08.2024 - Current
Supervisor, Support Services
Inform Diagnostics
09.2020 - 04.2024
Reference Testing /Support Services Specialist
Inform Diagnostics
08.2011 - 09.2020
Material Service Specialist
Health Alliance Hospital
01.2003 - 08.2011
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Mount Wachusett Community College
Accelerated Biology
Mass Bay Community College