Daniel Prentiss
Four Oaks
Summary
Highly motivated professional dedicated to providing the best possible patient care & customer service. Seeking a challenging new role with potential for growth. Over 20 years experience in health care.
Overview
23
23
years of professional experience
Work History
Dialysis Technician
Fresenius Dialysis
08.2024 - Current
- Providing continuous care & support to patients during extremely difficult times.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Monitor and adjust dialysis equipment during treatment sessions.
- Educate patients about their dialysis treatment and ongoing care.
- Troubleshoot machine issues and ensure equipment is functioning properly.
- Collaborate with healthcare team members to ensure high-quality patient care.
- Respond to patient emergencies and implement appropriate interventions.
- Document treatment details and patient progress in medical records.
Supervisor, Support Services
Inform Diagnostics
09.2020 - 04.2024
- Provide support to Director, Operations Leaders, Pathologists & Client Services, in addition to special projects as needed.
- Conduct weekly staff meetings as well as attending management meetings.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows for more than 20 employees across 5 departments.
- Interviewed, hired and trained new employees for various positions.
- Maintained compliance with company policies, objectives and goals.
- Successfully managed high volumes of cases and established strong rapport with pathologists, laboratory operations and support staff.
- Implemented new procedures to make workflow more efficient.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- PROMOTED TO LEAD OF REFERENCE TESTING/SUPPORT
Reference Testing /Support Services Specialist
Inform Diagnostics
08.2011 - 09.2020
- Ensured that patients & clients received accurate biopsy testing results in a timely manner.
- Developed and maintained courteous and effective working relationships.
- Resolved problems, improved operations and provided exceptional service.
- Actively listened to pathologist's requests, confirming full understanding before addressing concerns.
- Assist in research projects for Pathologists.
- Responsible for processing and shipping of biopsy slides as well as sending out specimens to referral labs for special testing.
- Monitored & input patient testing results.
- Received and processed patient biopsy slides into archival management system.
Material Service Specialist
Health Alliance Hospital
01.2003 - 08.2011
- Stock patient care areas with medical supplies.
- Maintain & restock crash carts.
- Transport medical supplies to surrounding facilities.
- Tracking inventory.
Education
Accelerated Biology
Mass Bay Community College
Framingham, MA01.2009
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Mount Wachusett Community College
Gardner, MA01.2008
Skills
- Customer Service
- Attention to Detail
- Verbal & Written Communication
- Problem Solving
- Workflow Management
- Multi-Tasking
- Operations Management
- Collaboration and Teamwork
- Microsoft Office
ADDITIONAL INFORMATION
References available upon request.
Timeline
Dialysis Technician
Fresenius Dialysis
08.2024 - Current
Supervisor, Support Services
Inform Diagnostics
09.2020 - 04.2024
Reference Testing /Support Services Specialist
Inform Diagnostics
08.2011 - 09.2020
Material Service Specialist
Health Alliance Hospital
01.2003 - 08.2011
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Mount Wachusett Community College
Accelerated Biology
Mass Bay Community College
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