Daniel Moesly
Waynesville
Summary
Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Lead Service Technician
Red Rooter Plumbing
2021.10 - 2023.01
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
Service Plumber/Lead Technician
Hi Tech Plumbing
2020.12 - 2022.10
- Lead plumbing service technician, Working in all aspects of the plumbing trade
- Improved customer satisfaction by promptly addressing and resolving complex plumbing issues.
- Educated customers on preventative maintenance measures to reduce future plumbing issues.
- Conducted regular inspections of plumbing systems to identify potential issues before they escalated into major problems.
- Ensured optimal functioning of water heaters, sump pumps, sewage ejectors, and other essential plumbing equipment.
Plumbing Apprentice
Plumbing & Drain Cleaning
2018.10 - 2020.09
- Residential Plumbing, Commercial Plumbing, Inspected sewers and piping systems to assess quality and condition, Pipe Installation, Chemical Management, Assisted with repairs to drainage and sewer lines, Basic Repairs Knowledge, Interpreted blueprints to determine locations, quantities and sizes of materials required, Provided emergency services to install and repair toilets, water heaters, appliances and showers to maintain 100% customer satisfaction ratings.
Self Employed
Self Employed
2016.09 - 2018.07
- Removed overgrowth, hazards and debris from common pathways to improve usability, Provided upkeep to residential work sites, including hedge and shrub trimming, Mulched gardens, placed sod and adjusted soils to provide optimal growth potential, Maintained routine landscaping schedules to boost lawn health and keep facilities neat and well-groomed, Performed multiple landscaping tasks, including planting, watering, mulching and edging, Identified plant diseases and researched methods for mitigation, Removed and disposed of plant debris from work sites to keep areas safe and well-organized, Installed stonework according to landscape design plan and client specifications.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Volunteer Coordinator
World Harvest Missions
2012.05 - 2016.05
- Uncovered opportunities for volunteer program improvement by soliciting staff feedback and evaluating volunteer performance, Reviewed work prepared by volunteers and represented volunteers at weekly meetings, Met with staff and department managers to maintain currency on volunteer opportunities within each department, Coordinated logistics of scheduling, supplying and transporting volunteers, Performed skills assessments to link volunteers to roles matching individual skills and competencies, Worked with leadership staff and special committees to define volunteer mission and set standards, Managed volunteer calendar and ensured coverage of key roles during volunteer unavailability, Evaluated strengths of team members and assessed vacancies to match volunteers with positions.
Education
No Degree - Biblical Studies
Palm Beach Atlantic University
West Palm Beach, FLTheology -
South Florida Bible College
Deerfield Beach, FLWildlife And Wildlands Management -
Haywood Community College
Clyde, NCHigh School Diploma -
Tuscola High School
Waynesville, NCPlumbing Trade - Plumbing
Atlantic Technical College
Pompano Beach, FL05.2022
Skills
-Lead technician experience 4 years
-4 year trade school degree. Atlantic technical colledge
-Proficient in sales
-Backflow certified
-
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
Certification
- 4 year plumbing trade school certification
- Backflow Certification
Timeline
Lead Service Technician
Red Rooter Plumbing
2021.10 - 2023.01
Service Plumber/Lead Technician
Hi Tech Plumbing
2020.12 - 2022.10
Plumbing Apprentice
Plumbing & Drain Cleaning
2018.10 - 2020.09
Self Employed
Self Employed
2016.09 - 2018.07
Volunteer Coordinator
World Harvest Missions
2012.05 - 2016.05
No Degree - Biblical Studies
Palm Beach Atlantic University
Theology -
South Florida Bible College
Wildlife And Wildlands Management -
Haywood Community College
High School Diploma -
Tuscola High School
Plumbing Trade - Plumbing
Atlantic Technical College
- 4 year plumbing trade school certification
- Backflow Certification
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