Daniel Long
Windsor
Summary
Service professional with strong track record in delivering customer satisfaction and efficient problem resolution. Known for exceptional communication skills, adaptability, and focus on teamwork to achieve optimal results. Expertise includes handling customer inquiries, managing service processes, and ensuring quality standards are met. Recognized for reliability and ability to thrive in dynamic environments.
Overview
4
4
years of professional experience
Work History
Member and Recipient Service Agent
Trillium Health Resources
Remote
07.2026 - Current
- Coordinated client intake processes to ensure timely service delivery and accurate information collection.
- Assisted clients with navigating health resources, enhancing access to necessary services.
- Documented client interactions in electronic systems, maintaining data integrity and confidentiality.
- Demonstrated adaptability by quickly learning new systems, tools, and procedures as needed for optimal performance.
- Utilized strong communication skills to effectively address member concerns and provide solutions that met their needs.
- Upheld company reputation by adhering to strict guidelines regarding privacy protection when handling sensitive client information.
- Managed high call volumes while maintaining excellent customer service standards for prompt issue resolution.
Patient Access Rep I
ECU Health Family Medicine
Windsor, NC
08.2023 - 08.2024
- Assisted in implementing process improvements that reduced wait times and increased patient satisfaction ratings.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
Patient Access Rep I
ECU Health Roanoke-Chowan Hospital
Ahoskie, NC
06.2022 - 08.2023
- Facilitated patient check-in processes, ensuring accurate collection of insurance and personal information.
- Managed appointment scheduling using electronic health record systems to optimize physician calendars.
- Provided exceptional customer service, addressing patient inquiries and resolving issues promptly.
- Collaborated with medical staff to streamline patient flow and enhance overall clinic efficiency.
- Educated patients on healthcare services, insurance verification, and financial responsibilities effectively.
- Maintained compliance with HIPAA regulations while handling sensitive patient data securely.
- Trained new team members on office procedures and software applications to ensure operational consistency.
Education
High School Diploma -
Gates County High School
Gatesville, North Carolina06-2019
Certificate - Medical Receptionist
Pitt Community College
Winterville, North CarolinaCertificate - Patient Services Representative
Pitt Community College
Winterville, North CarolinaAssociate - Medical Office Administration: Medical Billing and Coding
Pitt Community College
Winterville, North CarolinaCertification - Notary Public
Department of the Secretary of State – State of North Carolina
Skills
- Customer Service
- Call Center Operations
- Complaint Handling
- Registration Process
- Documentation Review
- Data Entry
- Microsoft Platforms
- Outlook
- Computer Literacy
- Issue Resolution
- Multitasking and Organization
- Attention to Detail
- Team Collaboration
- Listening Skills
- Communication Skills
- Performance Goals
- Notarizing Documents
Timeline
Member and Recipient Service Agent
Trillium Health Resources
07.2026 - Current
Patient Access Rep I
ECU Health Family Medicine
08.2023 - 08.2024
Patient Access Rep I
ECU Health Roanoke-Chowan Hospital
06.2022 - 08.2023
Certification - Notary Public
Department of the Secretary of State – State of North Carolina
Associate - Medical Office Administration: Medical Billing and Coding
Pitt Community College
Certificate - Patient Services Representative
Pitt Community College
High School Diploma -
Gates County High School
Certificate - Medical Receptionist
Pitt Community College