Daniel Hernandez
Bailey
Summary
Proven leader and efficient problem-solver, adept at managing incidents and supervising over 50 employees with Garcia Brothers Harvesting. Achieved significant improvements in team productivity and safety compliance, demonstrating a strong commitment to results and legal standards. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Wake County Human Services
Raleigh, NC
01.2024 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Collaborated with team members to improve overall call center efficiency and performance, resulting in reduced wait times and increased productivity.
- Consistently maintained a professional demeanor under pressure during high-call volume periods or challenging customer interactions.
- Enhanced departmental collaboration by regularly liaising with medical, nursing, and administrative staff on pertinent patient matters.
- Answering inbound calls and direct patient's questions to appropriate staff member and scheduling consults for health clinics.
Dock Crew Processor
AP Emissions Technologies
Goldsboro, NC
06.2023 - 07.2023
- Interacted daily with customer care and other in-plant individuals to meet performance targets and resolve issues.
- Kept work area free of hazards and adhered to safe work practices.
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Unpacked and repacked items in different quantities and configurations for shipment.
- Operated equipment while observing standard safety procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Drove forklifts, pallet jacks and other equipment to move materials.
Leased Owner Operator
Garcia And Son Trucking LLC
Pelham, NC
06.2021 - 05.2023
- Verified contents of inventory loads against Bills of Lading.
- Communicated daily with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maximized load safety by balancing, securing, and weighing products.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Operated over 400 miles a day with safety and skill to avoid accidents and delays.
- Monitored and managed fuel consumption and expenses for management reporting.
- Dropped and hooked trailers and changed configuration of equipment up to 6 times a day.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Completed preventive maintenance checks and basic repairs to vehicles.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Fastened chains, straps, covers, and binders to secure load during transit.
Owner/Operator Truck Driver
DGH Trucking LLC
Bailey, NC
08.2017 - 02.2021
- Assessed 3 heavy duty class A tractors in fleet, identifying those requiring immediate repair work and minor maintenance.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Dropped and hooked multiple trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Managed day-to-day business operations.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Enhanced customer relations by consistently delivering shipments according to schedule and quickly addressing any concerns.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Maximized load safety by balancing, securing, and weighing products.
Restaurant Owner
Mex Grill And Bar
Wilson, NC
09.2015 - 05.2017
- Daily deposits and cost controls.
- Sourced multiple vendors, negotiated contracts and managed efficient deliveries of high-quality supplies.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Motivated staff to perform at peak efficiency and quality.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Set employee schedules, delegated work and monitored food quality and service performance.
- Recruited, hired and trained talented staff to fill vacancies.
- Supervised daily activities of restaurant and 12 employees.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Supervisor
Garcia Brothers Harvesting
Bailey
04.2003 - 06.2015
- Monitored workshop work flow for over 50 employees
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Education
Some College (No Degree) -
Nash Community College
Rocky Mount, NCHigh School Diploma -
Southern Nash High School
Bailey, NC05.2001
Skills
- Class A Commercial Driver's License(valid)
- Legal Compliance
- Follow Safety Procedures
- Maintenance Requirements
- Managing Incidents
- Supervising Employees
- Inventory Oversight
- Business Planning
- Contract Management
- Training and Development
- Team Assignments
- Vendor Relations
- language skills spanish speaker
Timeline
Customer Service Representative
Wake County Human Services
01.2024 - Current
Dock Crew Processor
AP Emissions Technologies
06.2023 - 07.2023
Leased Owner Operator
Garcia And Son Trucking LLC
06.2021 - 05.2023
Owner/Operator Truck Driver
DGH Trucking LLC
08.2017 - 02.2021
Restaurant Owner
Mex Grill And Bar
09.2015 - 05.2017
Supervisor
Garcia Brothers Harvesting
04.2003 - 06.2015
Some College (No Degree) -
Nash Community College
High School Diploma -
Southern Nash High School