Daniel Gallagher

Lead Technician

BSRO

Raleigh

11.1999 - Current

Enforced compliance with quality standards to maintain production requirements and sustain business operations.
Provided technical support to customers, staff, and team members across the region on a variety of issues.
Estimated cost of labor and materials for projects and communicated value to clients.
Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
Completed scheduled appointments on time to drive quality service.
Coordinated with vendors to ensure timely delivery of products or services.
Followed safety practices to safeguard against injury and damage to property.
Assisted junior technicians in resolving complex technical problems.
Routinely inspected equipment for preventive and emergency maintenance needs.
Inspected fire extinguishers and eye wash stations to identify potential safety violations and implement corrective actions.
Filled out work orders, repair logs and maintenance plans to document work completed.
Performed routine maintenance on vehicles including oil changes and tire rotations.
Validated adherence to best practices, quality standards and customer specifications.
Communicated with distributors to acquire necessary equipment for projects.
Tested components, assemblies and systems to diagnose problems.
Followed safety guidelines and wore protective gear when using power drills, circular saws, and other power tools.
Participated in training to maintain technical expertise and proficiency on applicable equipment.
Inspected materials and equipment regularly to check for potential hazards and machine defects.
Installed new components or replaced defective parts to restore functionality.
Installed and maintained control systems and other technical components to complete equipment installations.
Fostered relationships with internal and external customers.
Supplied production data to field operators, technicians, and supervisors.
Contacted customers prior to date of scheduled installation to verify appointment.
Documented processes for future reference by team members.
Analyzed customer requirements to determine appropriate solutions.
Maintained up-to-date knowledge of current technology trends.
Identified needs of customers promptly and efficiently.
Worked effectively in team environments to make the workplace more productive.
Operated a variety of machinery and tools safely and efficiently.
Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Assisted with customer requests and answered questions to improve satisfaction.
Worked with cross-functional teams to achieve goals.
Contributed innovative ideas and solutions to enhance team performance and outcomes.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Operated equipment and machinery according to safety guidelines.
Completed routine maintenance and repair.
Ensured that all systems were compliant with industry standards and regulations.

Summary

Overview

Work History

Lead Technician

Education

High School Diploma -

Skills

Timeline

Lead Technician

High School Diploma -

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