Daniel Elkins
Lillington
Summary
Dynamic professional with a proven track record in vehicle recovery and customer service excellence, notably at Copart Auto Auctions. Skilled in flatbed truck operations and conflict resolution, I significantly enhanced customer satisfaction and operational efficiency. Expert in leading teams and streamlining processes, I bring a strong work ethic and collaborative spirit to achieve outstanding results.
Overview
2025
2025
years of professional experience
Work History
Tow Truck Operator
Copart Auto Auctions
- Fastened chains, straps, covers, and binders to secure load during transit.
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Trained new employees in proper towing techniques, equipment usage, and company procedures, ensuring consistent quality across the workforce.
- Assisted in accident scene management, helping to clear roadways and ensure the safety of all involved parties.
Customer Service Manager
Amigos Tires
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Owner Operator
DPS Services LLC
01.2021 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
Education
Welding
Central Carolina Community College
Lillington, NC06.2016
Western Harrnett High School
Lillington, NC06.2015
Skills
- Flatbed truck expertise
- Recovering vehicles
- Assisting customers
- Preventive Maintenance
- Vehicle inspection
- Lockout kit
- Winch operation
- Mechanical tools
- Safe driving practices
- Heavy equipment operation
- Documentation skills
- Route navigation
- Vehicle recovery
- Traffic control
- Accident scene management
- Flatbed experience
- Load securing
- Strong work ethic
- Customer service
- Heavy lifting
- Vehicle maintenance and repair
- Safety management
- Conflict resolution
- Roadside assistance
- Activity logging
- Mechanic shop support
- Basic vehicle maintenance
- Customer vehicle loading
- Accident clearing
- Emergency roadside repairs
- Customer relations
- Route navigation software
- Teamwork and collaboration
- Problem-solving
- Loading and unloading
Languages
Spanish
Native or Bilingual
Timeline
Owner Operator
DPS Services LLC
01.2021 - Current
Tow Truck Operator
Copart Auto Auctions
Customer Service Manager
Amigos Tires
Welding
Central Carolina Community College
Western Harrnett High School
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