Daniel Elders
Cullowhee
Summary
Service Manager with a proven track record at Freeman Gas in customer service and conflict resolution, team leadership and project management, I transformed customer complaints into opportunities, enhancing client retention through personalized service. Committed to maintaining a safe work environment while ensuring high-quality service delivery.
Overview
18
18
years of professional experience
Work History
Service Manager
Freeman Gas
12.2007 - Current
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
Smokey Mtn High-school
Sylva, NCSkills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Customer service management
- Conflict resolution
- Workflow management
- Team collaboration and leadership
- Employee relations
- Workplace safety
- Quality assurance
- Crew leadership
- Employee supervision
- Service scheduling
- Work Planning and Prioritization
- Estimating and quoting
- Technical troubleshooting
- Inventory management
- Service and parts teams management
- Project management
- Technical support
- Relationship building
- Client retention strategies
- Service delivery optimization
- Staff supervision
- Supply ordering
- Task delegation
Timeline
Service Manager
Freeman Gas
12.2007 - Current
Smokey Mtn High-school
Similar Profiles
Jason StoneJason Stone
Propane Delivery Driver at Freeman GasPropane Delivery Driver at Freeman Gas
Joshua HillerJoshua Hiller
Desktop Support Specialist at Freeman Health SystemDesktop Support Specialist at Freeman Health System
Megan GregoryMegan Gregory
CVOR-Charge RN at Freeman Health SystemCVOR-Charge RN at Freeman Health System
Ruby A. LawrenceRuby A. Lawrence
Executive Assistant Director for Intervention Services at Center for Domestic PeaceExecutive Assistant Director for Intervention Services at Center for Domestic Peace
Britan SidesBritan Sides
Graduate Assistant at Western Carolina UniversityGraduate Assistant at Western Carolina University