Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Daniel Cardenas-Estrada

Raleigh

Summary

Results-driven and detail-oriented Assistant Manager with over five years of experience supporting daily operations, leading teams, and enhancing customer satisfaction in fast-paced environments.Skilled in team supervision, conflict resolution, inventory control, and performance management. Proven ability to streamline workflows, boost team morale, and contribute to meeting and exceeding business targets. Adept at fostering strong relationships with customers and staff, with a hands-on leadership style, and a commitment to operational excellence.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Abercrombie & Fitch
Raleigh
06.2020 - Current
  • Assisted in managing daily operations, creating team schedules, and assigning shifts.
  • Assisted the Store Manager in all channels of operations, visual merchandising, OMNI, and stockroom management.
  • Coordinated staff training sessions and onboarding processes.
  • Communicated effectively with team members to ensure project clarity.
  • Supported inventory management by tracking supplies and placing orders.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided floor supervision.
  • Maintained up-to-date knowledge of company products and services.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Delegated work to staff, setting priorities and goals.
  • Recruited and trained new employees to meet job requirements.
  • Interviewed prospective employees and provided input to management team on hiring decisions.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Drafted documentation on associate performance.
  • Utilized creative skills to update store presentation, provided styling recommendations, and maintained product knowledge.
  • Managed online order fulfillment and ensured a seamless customer experience across all channels.
  • Implemented and maintained store security and loss prevention measures.
  • Drove sales results, analyzed business performance, and provided exceptional customer service.

Full-Time Sales Leader

Express
Raleigh
11.2019 - 06.2020
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Implemented visual merchandising standards to enhance store presentation.
  • Resolved customer complaints promptly to maintain satisfaction and loyalty.
  • Developed strategies to increase sales volume and improve customer satisfaction levels.
  • helped maximize sales potential by motivating and developing associates, providing in-the-moment coaching, and ensuring efficient and effective floor operations.
  • involved in all aspects of daily store operations, including merchandise flow, stockroom management, and omni-channel operations.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Delegated work to staff, setting priorities and goals.

Education

Associate of Arts -

Wake Technical Community College
Raleigh, NC

Skills

  • Visual merchandising
  • Customer service
  • Employee training
  • Team leadership
  • Recruiting and interviewing
  • Staff development
  • Staff scheduling
  • Sales reporting
  • Problem-solving
  • Decision-making
  • Staff management
  • Staff supervision
  • Recruitment and hiring
  • Time management
  • Verbal and written communication
  • Retail operations

Languages

Spanish
Native/ Bilingual

Timeline

Assistant Manager

Abercrombie & Fitch
06.2020 - Current

Full-Time Sales Leader

Express
11.2019 - 06.2020

Associate of Arts -

Wake Technical Community College

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Daniel Cardenas-Estrada