Daniel Burton
Charlotte
Summary
Experienced sales consultant with a strong focus on team collaboration and adaptability to changing needs. Prepared for a results-driven retail environment, possessing a solid background in customer service, sales strategies, and technical troubleshooting. Reliable, goal-oriented, and skilled in fostering positive customer relationships. Developed key management and operational skills in a family-owned business environment. Seeking to transition into a similar field to leverage my expertise in sales, business operations, financial oversight, problem-solving, and leadership abilities.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Retail Wireless Consultant
US Cellular
04.2024 - Current
- As a Retail Wireless Consultant, I represent the company by helping customers discover and connect with solutions that enhance their product experience
- Emphasis on fostering meaningful connections through excellent customer service, creating a welcoming environment that celebrates togetherness and diversity, and ensuring each interaction reflects the company's core values
- Proven ability to meet and exceed sales quotas by independently driving performance, identifying key controllable factors, and maximizing opportunities to optimize results
Cage Cashier
River City Casino
12.2023 - 03.2024
- Respond to the needs of guests, and accurately handle guests’ monetary transactions; Experience dealing with disgruntled customers and driving through to successful conclusion
- Proven responsibility and integrity in regular handling of financial assets such as physical cash currency exchange, checks, money orders, cashier checks, coins, tokens or gaming chips for customers and employees
- Handled large amounts of money, accounting for total funds received throughout the day and at the end of each day; maintains accountability for end-of-day cashier drawer procedures
- Show several examples of flexibility in duties assigned by leadership on an as-needed basis
Operations Manager
Gamers Guildhall
01.2023 - 10.2023
- Helped establish the business from day one which involved working with financial partners, establishing vendor relationships, utilizing basic IT skills, financial acuity and facilitating the hiring process
- Reach out to production companies to obtain rights to show their movies and gaming media in our establishment
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Proven examples of conflict resolution among employees
- Conducted performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
Front Desk Agent
Courtyard by Marriot
10.2022 - 12.2022
- Welcomed guests, in a warm and friendly manner demonstrating professionalism and solid customer service
- Managed online and telephonic bookings and managed customer reservation bookings
- Assigned rooms to guests and informed them of any specials offered by the hotel
- Provided guests with information about the hotel and the surrounding area
Sales Consultant
Flow Companies of Burlington
09.2021 - 05.2022
- Proven track record of success demonstrated by securing a large contract with Enterprise Car Rental generating significant revenue and improving team morale
- Stayed knowledgeable on latest innovations and technological advancements for our automotive vehicle offerings through continuous training.
- Demonstrated trustworthiness in the regular handling of customer sensitive data
- Advised clients on appropriate automotive sales selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Provided sales and customer service assistance to walk-in traffic
- Followed up with existing customers to provide additional support and address concerns.
Sales associate (Part Time)
Best Buy
05.2021 - 08.2021
- Built relationships with customers to encourage repeat business.
- Stayed informed regarding new product offerings in order to provide top notch product guidance to customers
- Proven track record of customer satisfaction
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Consistently provided help to other departments as needed
- Consistently exceeded goals and expectations of management
Supervisor/ Key Holder (Part Time)
GameStop
08.2020 - 05.2021
- Accountable for inventory and made sure gaming products are organized according to store policy
- Supervisory responsibilities such as opening and closing the store and administrative duties
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Responsible for responding to customer service issues as well as employee oversight and alarm system operation
- Necessary people skills and incident response in order to resolve conflict as required
- Nightly duty of counting the tills at the end of shift with the trust of the safe code so it could be transported to the bank the next day
MC flex Nurse tech (Full Time)
Moses Cone Health Hospital
06.2020 - 05.2021
- Data entry involving highly sensitive patient information utilized by nurses and doctors for proper patient care
- Maintained proper PPE usage to keep myself and patients protected during critical health situations during COVID
- Assisted the Nursing staff by performing assigned duties for patients and staff under the direct supervision
- Relied on constant teamwork and communication in an intra and inter department context involving nursing staff to deliver proper patient care
- Job duties require safety cases and suicidal protocols regarding patient oversight as well a reading human behavior patterns for escalation purposes
Patient Care Technician 1 for Intensive Care Unit (Full time)
Carolina East Medical Center
09.2019 - 05.2020
- Data entry involving highly sensitive patient information utilized by nurses and doctors for proper patient care
- Maintained proper PPE usage to keep myself and patients protected during critical health situations during COVID
- Assisted the Nursing staff by performing assigned duties for patients and staff under direct supervision
- Relied on constant teamwork and communication in an intra and inter department context involving nursing staff to deliver proper patient care
- Effective in the use of Power Center to chart patient’s vital signs for proper patient care
- Effectively prioritized patient care as delegated by the registered nurse with time management skills
Transporter for Cardiopulmonary and Radiology (PRN)
Carolina East Medical Center
08.2018 - 08.2019
- Report patient vitals and observations to technicians in order to make sure testing procedures would go smoothly
- Careful monitoring of patient vitals at all times during transport to ensure proper patient care
- Maintain good relationships with patients utilizing excellent interpersonal skills to foster a calming environment
- Responsible for transporting patients to proper testing areas in a safe and timely manner with and emphasis on patient privacy and well-being
Education
Some College -
Craven Community College
01.2019 - 03.2020
Some College - undefined
Piedmont International University
Winston-Salem, NC 08.2015 - 05.2017
High school Diploma - undefined
Williams High School
Burlington, NC 08.2013 - 06.2015
Skills
Proficient in fostering professional connections
Experienced with Microsoft Office applications
Complex issue resolution
Operations management
Effective problem resolution
Customer service
Performance evaluation
Results-driven
Effective sales presentations
Prospective client outreach
Team-focused approach
Dependable work ethic
Accomplishments
- Took initiative to build a business relationship with Enterprise Car Rental through persistent outreach, leading to 20 car sales in 2 months and earning Salesman of the Month recognition.
- Regularly surpassed sales benchmarks set by leadership, contributing to overall team success.
- Helped launch a new storefront business which utilized some of my management, inter-personal and time management skills
- Achieved CNA certification and worked in healthcare during COVID pandemic which demonstrates my perseverance, mental fortitude and follow-through capabilities
Timeline
Retail Wireless Consultant
US Cellular
04.2024 - Current
Cage Cashier
River City Casino
12.2023 - 03.2024
Operations Manager
Gamers Guildhall
01.2023 - 10.2023
Front Desk Agent
Courtyard by Marriot
10.2022 - 12.2022
Sales Consultant
Flow Companies of Burlington
09.2021 - 05.2022
Sales associate (Part Time)
Best Buy
05.2021 - 08.2021
Supervisor/ Key Holder (Part Time)
GameStop
08.2020 - 05.2021
MC flex Nurse tech (Full Time)
Moses Cone Health Hospital
06.2020 - 05.2021
Patient Care Technician 1 for Intensive Care Unit (Full time)
Carolina East Medical Center
09.2019 - 05.2020
Some College -
Craven Community College
01.2019 - 03.2020
Transporter for Cardiopulmonary and Radiology (PRN)
Carolina East Medical Center
08.2018 - 08.2019
Some College - undefined
Piedmont International University
08.2015 - 05.2017
High school Diploma - undefined
Williams High School
08.2013 - 06.2015
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