Danice Taylor
Greensboro
Summary
Results-driven Administrative Coordinator with a strong background at City of Durham, focusing on operational efficiency and compliance. Recognized for improving customer relations and streamlining processes, contributing to overall organizational success. Skilled in data analysis, consistently achieving high-performance outcomes and fostering teamwork.
Overview
17
17
years of professional experience
Work History
Administrative Coordinator
City of Durham
Durham
11.2024 - Current
- Responded to customer inquiries via phone and email with professionalism.
- Proofread executive correspondence prior to distribution.
- Ensured compliance with employment practices and applicable laws.
- Organized office supplies inventory, placing orders as needed.
- Assisted in preparing presentations, reports, and documents.
- Coordinated internal meetings, managing scheduling, logistics, and catering.
- Maintained accurate records of employee attendance and leave requests.
- Processed vendor invoices promptly in accordance with company policies.
Community Relations Specialist
City of High Point
High Point
08.2021 - 11.2024
- Demonstrated trustworthy leadership by mentoring staff and supervising United Way meetings across city departments.
- Fostered collaboration with Department Head and division managers to monitor financial performance and support annual budget development.
- Utilized Microsoft Office tools, particularly Excel, to organize meetings, tasks, and resource allocation.
- Executed administrative duties related to contract management, payment analysis, and stakeholder updates using Excel and Lawson.
- Updated division website independently, enhancing online user experience.
- Converted meeting minutes and survey data into quantitative formats for thorough evaluation.
- Allocated purchase card expenses with meticulous attention to compliance in financial documentation.
- Coordinated employee travel arrangements and supervised travel reimbursement submissions efficiently.
Customer Service Representative I
City of High Point
High Point
08.2019 - 08.2021
- Processed utility billing payments, including checks, cash, credit card transactions, and online payments.
- Collaborated with customers to resolve utility account inquiries and concerns.
- Partnered with diverse teams to achieve goals and meet performance indicators.
- Applied accounting expertise in collections and billing practices for customer inquiries and payments.
- Streamlined operations by overseeing daily mail retrieval and payment collection processes.
Healthcare Billing Specialist
LabCorp
Greensboro
02.2018 - 08.2021
- Coordinated communications among patients, billing personnel, and insurance carriers to enhance efficiency.
- Verified final claim submissions through meticulous comparison of patient chart details and documentation accuracy.
- Investigated claim denials to identify effective solutions and facilitate resolution.
- Applied HIPAA privacy regulations while managing sensitive patient information with utmost care.
- Entered data accurately and conducted research to address queries promptly.
- Translated medical terminology and pharmacological details into a precise coding system.
- Maintained current knowledge of coding updates and industry regulations for accurate service delivery.
- Identified return claims independently and resolved insufficient payments efficiently.
Sales Consultant
Firefly Store Solutions
Greensboro
07.2015 - 07.2017
- Utilized critical thinking skills to identify customer needs and deliver relevant product solutions.
- Facilitated customer orders in-person, via email, and over the phone to enhance relations.
- Designed and executed closeout sales displays to promote clearance items and increase profits.
- Monitored customer order processes and resolved issues to ensure satisfaction.
- Achieved 100% accuracy in data entry for online orders, exceeding quality expectations.
Rapid Resolution Expert
United Healthcare Group
Remote
02.2008 - 04.2015
- Streamlined claim adjudication process through evidence-based strategies and forward-thinking approaches.
- Enhanced operations by mentoring team members and collaborating with customers for effective solutions.
- Exceeded quality metrics and key performance indicators, facilitating peer-to-peer coaching to improve claims lifecycle.
- Delivered exceptional service while discussing benefit coverage and claim processing with customers.
- Developed agendas and communication materials for efficient team meetings.
Education
Bachelor of Science - Business Administration and Management, Minor in Human Resources
Southern New Hampshire University
Hooksett, NH07.2022
Medical Billing and Coding Diploma - Healthcare Medical Billing and Coding
Virginia College
Birmingham, AL12.2016
Certificate - Certified ADA Training Program
The Great Plains ADA Center
ADA National NetworkSkills
- Problem-solving and critical thinking
- Data evaluation and quality assurance
- Office equipment proficiency
- Customer relations and conflict resolution
- Organizational skills
- Troubleshooting expertise
- Trustworthiness and reliability
- Planning and organization
- Courteous demeanor and high energy
References
References available upon request.
Timeline
Administrative Coordinator
City of Durham
11.2024 - Current
Community Relations Specialist
City of High Point
08.2021 - 11.2024
Customer Service Representative I
City of High Point
08.2019 - 08.2021
Healthcare Billing Specialist
LabCorp
02.2018 - 08.2021
Sales Consultant
Firefly Store Solutions
07.2015 - 07.2017
Rapid Resolution Expert
United Healthcare Group
02.2008 - 04.2015
Bachelor of Science - Business Administration and Management, Minor in Human Resources
Southern New Hampshire University
Medical Billing and Coding Diploma - Healthcare Medical Billing and Coding
Virginia College
Certificate - Certified ADA Training Program
The Great Plains ADA Center
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