Daniela Velasquez
Gastonia
Summary
Diligent and reliable mobile services professional offering 10+ years of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Overview
14
14
years of professional experience
Work History
Sr Mobile Expert
T-Mobile
09.2023 - Current
- Delivered exceptional customer service by resolving inquiries and providing product knowledge on mobile devices.
- Assisted customers in selecting mobile plans tailored to their needs, enhancing overall satisfaction and loyalty.
- Conducted training sessions for new team members, improving onboarding efficiency and knowledge retention.
- Collaborated with cross-functional teams to implement promotional campaigns, driving increased sales performance.
Banker
Rocket Mortgage
03.2022 - 08.2023
- Managed customer accounts, providing tailored mortgage solutions to meet individual financial needs.
- Collaborated with underwriting teams to streamline loan processing and enhance approval efficiency.
- Conducted thorough financial analyses to assess risk and ensure compliance with lending regulations.
National Account Executive
Cardinal Financial
08.2021 - 02.2022
- Cultivated sustainable relationship prospects and clients. Worked closely with wholesale client success department to ensure positive client growth and Octane knowledge month to month. Maintained an organized workflow for prospect/client response and training support through hands on demonstrations.
Retail Associate Manager
T-Mobile
01.2019 - 01.2021
- Trained and developed sales team on daily company metrics by implementing top-down selling techniques, in charge of overcoming escalations and cultivating strong business relationships with customers, administered daily operations and merchandising procedures.
Retail Sales Associate
T-Mobile
01.2015 - 01.2019
- Goal oriented role in customer experience and sales. Chosen for ‘Winner’s Circle’ in Q1 2017 for being #1 three months consecutively. Maintained top 10 place in sales all the while leading and developing my peers.
Sales Associate/MOD
Lucky Brand
01.2012 - 01.2015
- Role involved excelling in sales, team leadership, and customer experience.
Education
A.S - Film Production Technology
Miami Dade College
01.2016
High School Diploma - undefined
Colonial Christian School
01.2012
Skills
- - Long term customer service, sales and management experience
- - Excellent communications skills both in Spanish and in English
- - Leadership Skills
- - Admirable team motivator
- - Account management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sr Mobile Expert
T-Mobile
09.2023 - Current
Banker
Rocket Mortgage
03.2022 - 08.2023
National Account Executive
Cardinal Financial
08.2021 - 02.2022
Retail Associate Manager
T-Mobile
01.2019 - 01.2021
Retail Sales Associate
T-Mobile
01.2015 - 01.2019
Sales Associate/MOD
Lucky Brand
01.2012 - 01.2015
High School Diploma - undefined
Colonial Christian School
A.S - Film Production Technology
Miami Dade College