Danaya Ward
Kannapolis,NC
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Front Desk Agent/Accountant
Hyatt House Charlotte Airport
06.2022 - Current
- Use a Property Management System (PMS) to manage reservations, check-ins, and check-outs efficiently.
- Implement a mobile check-in/check-out option to speed up the process and reduce physical contact.
- Anticipate guest needs and offer solutions proactively, such as arranging transportation or special amenities.
- Regularly reconcile cash drawers and electronic payment records.
- Implement checks and balances to prevent fraud and errors.
Scheduling Coordinator
Hand & Stone Massage and Facial Spa
02.2022 - 06.2022
- Managed inventory and performed essential sanitation protocols to maintain a clean and safe spa environment, ensuring the availability of supplies and linens for seamless treatment experiences
- Coordinated appointment scheduling, maintaining an updated understanding of service availability to offer accurate information and assist clients efficiently
- Served as the principal liaison for clients, providing knowledgeable insights into spa products, services, and current promotions to enhance customer satisfaction and engagement.
- Utilize an integrated booking system that allows for real-time updates and accurate appointment management.
Sales Associate
Gap
09.2018 - 09.2021
- Addressed customer inquiries and resolved concerns, ensuring a positive shopping experience in a high-traffic retail setting
- Maintained store presentation by restocking merchandise and arranging displays according to visual guidelines
- Provided accurate information on products and services through effective communication via telephone inquiries.
- Processed transactions accurately using point-of-sale (POS) systems, handling cash, credit, and debit payments with precision and adherence to company policies.
Education
Some College (No Degree) -
North Carolina Agricultural & Technical State University
Greensboro, NCSome College (No Degree) -
Manhattanville College
Purchase, NYDiploma -
Yonkers Middle High School
Yonkers, NY06.2019
Skills
- Customer Service
- Cash Handling
- Time Management
- Hospitality services
- Front Desk Management
- Microsoft Office
- POS Systems
- Retail Floor Stocking
- Sales expertise
- Data Entry
- Office Administration
Timeline
Front Desk Agent/Accountant
Hyatt House Charlotte Airport
06.2022 - Current
Scheduling Coordinator
Hand & Stone Massage and Facial Spa
02.2022 - 06.2022
Sales Associate
Gap
09.2018 - 09.2021
Some College (No Degree) -
North Carolina Agricultural & Technical State University
Some College (No Degree) -
Manhattanville College
Diploma -
Yonkers Middle High School
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