Dana Morrison
China Grove
Summary
Dynamic and results-driven waitress with a proven track record at Corine's Cafe, excelling in customer service and team collaboration. Recognized for effectively handling complaints and providing tailored menu recommendations. Strong multitasker, committed to enhancing guest experiences and adapting swiftly in high-pressure environments.
Overview
16
16
years of professional experience
Work History
Waitress
Corine's Cafe
Mooresville, NC
07.2010 - Current
- Provided exceptional customer service to enhance dining experience.
- Maintained cleanliness and organization of dining area and tables.
- Collaborated with kitchen staff to ensure timely food delivery.
- Assisted in training new staff on restaurant procedures and standards.
- Handled customer inquiries and resolved complaints effectively.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Answered customers' questions, recommended items, and recorded order information.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Adapted quickly to high-pressure situations during peak hours.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Education
High School Diploma -
South Rowan High School
China Grove, NC06.2011
Skills
- Customer service
- Strong multitasking
- Greeting guests
- Team collaboration
- Handling complaints
- Menu recommendations
Timeline
Waitress
Corine's Cafe
07.2010 - Current
High School Diploma -
South Rowan High School