Dana Mays
Lincolnton
Summary
Experienced with coordinating shipping and receiving task, as well as office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
18
18
years of professional experience
Work History
Office Manager/ Customer support
Industrial Hard Carbon
10.2023 - Current
- Customer Relations, responds to email and phone calls, Office work
- Maintain computer and physical filing systems
- Updated reports, managed accounts, and generated reports for company database
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
Shipping and Receiving support
Industrial Hard Carbon
04.2007 - 10.2023
- Preparing Customers Product at Incoming and outgoing
- Established strong relationships with carrier partners, supporting on-time deliveries and competitive shipping rates for the benefit of the company''s bottom line.
- Managed daily shipping and receiving operations, ensuring accuracy and timeliness in all transactions.
- Documented shipping and receiving records to confirm receipt of orders.
- Provided administrative support by organizing files, maintaining editorial calendars, and tracking project deadlines.
- Prepared receiving, storage and shipping documentation and retained product accountability throughout logistical process.
Education
GED -
Catawba Valley Community College
Hickory, NC06-2009
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Data entry
- Customer relations
- Billing
- Administrative support
- Document management
- Clerical support
- Shipping and receiving management
- Ordering and receiving
- Customer support and communication
- Reception and office support
Timeline
Office Manager/ Customer support
Industrial Hard Carbon
10.2023 - Current
Shipping and Receiving support
Industrial Hard Carbon
04.2007 - 10.2023
GED -
Catawba Valley Community College
Similar Profiles
Grant BlomGrant Blom
Production Supervisor at Stelmi America LLC (Industrial Hard Chrome LTD)Production Supervisor at Stelmi America LLC (Industrial Hard Chrome LTD)
Sianne CarrSianne Carr
Tournament Director at SF Work Hard Play HardTournament Director at SF Work Hard Play Hard
Jessie RemleyJessie Remley
Owner at Hard Wokin Hard Livin ApparelOwner at Hard Wokin Hard Livin Apparel