DANA IGNOFFO
Cameron
Summary
Experienced nursing student with over 5 years in the healthcare industry and 10+ years in customer service. Seeking to expand skill set within a healthcare company. Brings extensive knowledge and expertise, along with strong communication and customer service skills to consistently exceed customer expectations. Committed to meeting inter-office deadlines and delivering exceptional service to clients.
Overview
22
22
years of professional experience
Work History
Key Spouse Mentor
Joint Special Operations Command
09.2019 - 09.2023
- Served as an accessible point of contact for family members seeking information about services or opportunities available on base.
- Streamlined resource distribution by maintaining an up-to-date database of relevant contacts and organizations.
- Coordinated volunteer opportunities for spouses interested in giving back to their community or gaining professional experience while supporting fellow military families.
Account Manager/Estimator/Customer Service Representative
AlphaGraphics
03.2013 - 09.2015
- Collaborated closely with Store Owner and oversaw high-level tasks.
- Boosted customer acquisition scale, extending reach from 25 to 250 clients.
- Established work-flow processes and procedures and oversaw all aspects of project management.
Account Manager
Tribune Direct Marketing
09.2009 - 01.2013
- Managed client accounts within the Client Relations Team.
- Managed intricate direct marketing and email campaigns from concept initiation to execution for top healthcare and beauty retailers generating over $3.5MM annually.
- Joined Sales Reps in out-of-state meetings to promote company brand and aid client onboarding.
- Acted as primary contact, relaying customer needs to internal teams.
- Comprehended customer needs; established and nurtured positive client and vendor relationships to foster enduring partnerships.
Production Coordinator
Production Services Associates
04.2007 - 09.2009
- Directed various direct marketing programs with advertising agencies, leveraging diverse resources and suppliers.
- Coordinated with external suppliers such as print vendors, letter shops, media and logistics companies.
- Formulated production plans, handled purchasing tasks, responded to customer queries, crafted invoices and executed audits in addition to supervising inventory control.
- Supported Production Managers in QBR preparation.
Medical Receptionist
Advanced Women's Care Center
06.2001 - 12.2006
- Handled first-line communication in an active OB/GYN clinic.
- Routed crucial medical details through switchboard efficiently and courteously to relevant personnel and documentation.
- Handled patient and visitor greetings while maintaining provider schedules.
- Facilitated onboarding of new staff during office growth phases.
Education
Associate Degree - Nursing
Sandhills Community College
Pinehurst, NCBachelor of Arts Degree - Communications, Organizational/Corporate, Public Health
Northern Illinois University
DeKalb, IL12.2006
Skills
- Proficient in Microsoft Office
- Mac OS X Proficiency
Timeline
Key Spouse Mentor
Joint Special Operations Command
09.2019 - 09.2023
Account Manager/Estimator/Customer Service Representative
AlphaGraphics
03.2013 - 09.2015
Account Manager
Tribune Direct Marketing
09.2009 - 01.2013
Production Coordinator
Production Services Associates
04.2007 - 09.2009
Medical Receptionist
Advanced Women's Care Center
06.2001 - 12.2006
Bachelor of Arts Degree - Communications, Organizational/Corporate, Public Health
Northern Illinois University
Associate Degree - Nursing
Sandhills Community College
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