DANA CLAY
Charlotte
Summary
Proactive professional with 6 years of experience and a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning. Aiming to leverage my abilities to successfully fill the Management role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
12
12
years of professional experience
Work History
Customer Service Lead/Cashier/Deli Associate
Food Lion
10.2024 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
ASSISTANT GENERAL MANAGER
Chick-Fil-A
01.2023 - Current
- Collaborated with other departments to ensure successful store operations.
- Recruited and hired associates to meet business needs and requirements.
- Controlled budgets and conducted financial analysis to optimize profitability.
- Stocked and replenished merchandise according to merchandising layouts.
- Identified and reported unacceptable work performance and disciplinary problems to supervisor or manager.
- Monitored receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assigned tasks to associates to increase skill level and maximize team performance.
Assistant General Manager
Leblon Franchise/Popeyes
08.2023 - 10.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
ASSISTANT STORE MANAGER
Eleven Stores
09.2022 - 01.2023
- Coached employees on customer service and selling techniques.
- Directed employee tasks and time management, improving customer experiences.
- Built employee knowledge with training and mentoring.
- Helped set team performance standards to reach company objectives.
- Communicated performance issues to develop performance improvement plans.
- Taught loss prevention practices and policies to minimize shrink.
STORE MANAGER
Family Dollar
02.2020 - 09.2022
- Stocked and organized products in storage spaces and retail shelves.
- Addressed employee issues, performed corrective actions and terminated employment when necessary.
- Created and distributed training materials and programs to staff members.
- Implemented loss prevention strategies, alleviating shrink.
- Tracked store inventory and ordered new products to prevent shortages.
CUSTOMER SERVICE REPRESENTATIVE
Captain Ds Restaurant
11.2018 - 02.2020
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Followed up with customers regarding product functionality and overall satisfaction.
- Developed strong customer relationships and loyalty through effective communication.
OFFICE OPERATIONS MANAGER
BBNOTZ Transportation
01.2014 - 11.2018
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Delivered quality customer service to staff and customers.
- Created staff schedules based on established guidelines and priorities.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
Education
HIGH SCHOOL DIPLOMA - Mathematics
South Shore
Chicago, IL06.1997
Skills
- LEADERSHIP
- ORIGINALITY AND CREATIVITY
- TIME MANAGEMENT
- FOCUS AND FOLLOW THROUGH
- MANAGEMENT TRAINING
- BUSINESS SKILLS
- Team Leadership Expertise
- Business Operations Knowledge
Timeline
Customer Service Lead/Cashier/Deli Associate
Food Lion
10.2024 - Current
Assistant General Manager
Leblon Franchise/Popeyes
08.2023 - 10.2024
ASSISTANT GENERAL MANAGER
Chick-Fil-A
01.2023 - Current
ASSISTANT STORE MANAGER
Eleven Stores
09.2022 - 01.2023
STORE MANAGER
Family Dollar
02.2020 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Captain Ds Restaurant
11.2018 - 02.2020
OFFICE OPERATIONS MANAGER
BBNOTZ Transportation
01.2014 - 11.2018
HIGH SCHOOL DIPLOMA - Mathematics
South Shore
Similar Profiles
Terana’jah GeddisTerana’jah Geddis
Cashier at Food LionCashier at Food Lion
Alaura SteelyAlaura Steely
Sales Associate at Food LionSales Associate at Food Lion
Jhamya AlstonJhamya Alston
Cashier at Food Lion GroceryCashier at Food Lion Grocery
Tabatha MetzTabatha Metz
Deli Associate at Food LionDeli Associate at Food Lion
Chanisse BatesChanisse Bates
Customer Pickup Coordinator at FedEx GroundCustomer Pickup Coordinator at FedEx Ground