DANA CLAY
Charlotte
Summary
Proactive professional with 6 years of experience and a proven knowledge of customer driven management, entrepreneurial leadership and long-range planning. Aiming to leverage my abilities to successfully fill the Management role at your company. Detail-oriented professional with excellent communication, interpersonal and creative thinking skills. Aiming to leverage my abilities to successfully fill the vacancy at your company. Frequently praised as hardworking by my peers, I can be relied upon to help your company achieve its goals. Dedicated professional with proven performance in management, leadership and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to your organization.
Overview
12
12
years of professional experience
Work History
Customer Service Lead/Cashier/Deli Associate
Food Lion
10.2024 - Current
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Enhanced customer satisfaction by resolving complex issues and providing timely solutions.
- Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
- Improved team efficiency by implementing new training procedures and streamlining work processes.
ASSISTANT GENERAL MANAGER
Chick-Fil-A
01.2023 - Current
- Collaborated with other departments to ensure successful store operations.
- Recruited and hired associates to meet business needs and requirements.
- Controlled budgets and conducted financial analysis to optimize profitability.
- Stocked and replenished merchandise according to merchandising layouts.
- Identified and reported unacceptable work performance and disciplinary problems to supervisor or manager.
- Monitored receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Assigned tasks to associates to increase skill level and maximize team performance.
Assistant General Manager
Leblon Franchise/Popeyes
08.2023 - 10.2024
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
ASSISTANT STORE MANAGER
Eleven Stores
09.2022 - 01.2023
- Coached employees on customer service and selling techniques.
- Directed employee tasks and time management, improving customer experiences.
- Built employee knowledge with training and mentoring.
- Helped set team performance standards to reach company objectives.
- Communicated performance issues to develop performance improvement plans.
- Taught loss prevention practices and policies to minimize shrink.
STORE MANAGER
Family Dollar
02.2020 - 09.2022
- Stocked and organized products in storage spaces and retail shelves.
- Addressed employee issues, performed corrective actions and terminated employment when necessary.
- Created and distributed training materials and programs to staff members.
- Implemented loss prevention strategies, alleviating shrink.
- Tracked store inventory and ordered new products to prevent shortages.
CUSTOMER SERVICE REPRESENTATIVE
Captain Ds Restaurant
11.2018 - 02.2020
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Followed up with customers regarding product functionality and overall satisfaction.
- Developed strong customer relationships and loyalty through effective communication.
OFFICE OPERATIONS MANAGER
BBNOTZ Transportation
01.2014 - 11.2018
- Resolved customer inquiries and complaints with timeliness and professionalism.
- Supervised administrative staff, driving front office operations and continuous workflow.
- Delivered quality customer service to staff and customers.
- Created staff schedules based on established guidelines and priorities.
- Cleaned and organized office, maintaining orderliness and reducing contamination.
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies.
Education
HIGH SCHOOL DIPLOMA - Mathematics
South Shore
Chicago, IL06.1997
Skills
- LEADERSHIP
- ORIGINALITY AND CREATIVITY
- TIME MANAGEMENT
- FOCUS AND FOLLOW THROUGH
- MANAGEMENT TRAINING
- BUSINESS SKILLS
- Team Leadership Expertise
- Business Operations Knowledge
Timeline
Customer Service Lead/Cashier/Deli Associate
Food Lion
10.2024 - Current
Assistant General Manager
Leblon Franchise/Popeyes
08.2023 - 10.2024
ASSISTANT GENERAL MANAGER
Chick-Fil-A
01.2023 - Current
ASSISTANT STORE MANAGER
Eleven Stores
09.2022 - 01.2023
STORE MANAGER
Family Dollar
02.2020 - 09.2022
CUSTOMER SERVICE REPRESENTATIVE
Captain Ds Restaurant
11.2018 - 02.2020
OFFICE OPERATIONS MANAGER
BBNOTZ Transportation
01.2014 - 11.2018
HIGH SCHOOL DIPLOMA - Mathematics
South Shore
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