Dana Burns
Fayetteville
Summary
Dynamic professional with extensive experience in customer service and operations, notably at Amazon Warehouse. Proven ability to enhance efficiency through effective package sorting and scanning. Skilled in data entry and HIPAA compliance, with a strong commitment to delivering exceptional service and maintaining accuracy in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Mail Sorter
RELYUS
Fayetteville
06.2022 - 11.2024
- Sorted and placed Mail or items in mail bags for transport.
Package Handler/Sorter
Amazon Warehouse
Fayetteville
01.2023 - 07.2023
- Scanned and sorted packages using handheld scanner, placed packages in bins, carts and containers in locations to assist with loading efficiency.
Line Assembly
United tools and Stamping
Fayetteville
11.2021 - 03.2022
- Analyzed parts to determine quality, assembled light and medium sized parts in a factory setting, tracked counts of work cycles and input data for accuracy.
Remote Customer Care Coordinator
Continuum Global Solutions
11.2020 - 08.2021
- Interacted with customers via inbound and outbound calls to resolve questions or concerns
- Followed established policies and standard operating procedures and adhered to privacy rules
- Tracked, documented, and retrieved information in call tracking database
Cashier / Customer Service
Park and Shop
Fayetteville
07.2020 - 09.2020
- Provide product information, process transactions, and accept payments
- Handle light cleaning duties, monitor merchandise levels, and issue receipts and change to customers
- Work as part of a team and interact with diverse customers and staff members
- Handle all inbound phone calls.
Cashier / Customer Service
Circle K
Fayetteville
03.2018 - 12.2018
- Greeted customers, accepted payments, and operated cash register
- Offered outstanding customer service and handled light cleaning duties
- Maintained an awareness of all promotions and advertisements
Collections Representative / Customer Service
BB&T-Lumberton
09.2015 - 09.2017
- Interfaced with customers via inbound and outbound phone calls
- Placed and received calls in a priority order while navigating and interpreting various screens
- Processed customer's payments through electronic drafts as well as account maintenance
- Communicated regularly with collections lead on status of problem accounts
Cashier / Customer Service
Home Depot
Fayetteville
04.2014 - 10.2015
- Assisted customers by providing information and resolving complaints
- Replenished merchandise, monitored floor stock and ensured establishment was clean and inviting
- Accepted payments and issued receipts, refunds, credits, or change due to customers
- Maintained customer communication throughout the ordering or check out process
Education
Health Sciences/Medical Office And Billing Specialist -
Ultimate Medical Academy
Clearwater, FL09.2020
Skills
- Medical Practice Management Systems
- Medical Terminology
- Medical Records
- HIPAA Compliance Insurance Verification
- Insurance Claim Processing
- Reimbursement Processing
- Third Party Payers
- CPT & ICD-10 Coding Medical Billing
- Medical Office
- Medical Administrative
- Patient Registration
- Data Entry
- Customer service
- Sales
- Medical terminology
- HIPAA
- Cash handling
- Cash register
- Customer support
- Assembly
- Mechanical knowledge
- Hand tools
Timeline
Package Handler/Sorter
Amazon Warehouse
01.2023 - 07.2023
Mail Sorter
RELYUS
06.2022 - 11.2024
Line Assembly
United tools and Stamping
11.2021 - 03.2022
Remote Customer Care Coordinator
Continuum Global Solutions
11.2020 - 08.2021
Cashier / Customer Service
Park and Shop
07.2020 - 09.2020
Cashier / Customer Service
Circle K
03.2018 - 12.2018
Collections Representative / Customer Service
BB&T-Lumberton
09.2015 - 09.2017
Cashier / Customer Service
Home Depot
04.2014 - 10.2015
Health Sciences/Medical Office And Billing Specialist -
Ultimate Medical Academy
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