Damon Huffman
Salisbury
Summary
Highly accomplished sales professional with a proven track record of consistently exceeding targets and delivering exceptional results. Recognized for outstanding performance through multiple honors and awards, showcasing ability to drive revenue growth and surpass customer expectations. Adept at building strong relationships, identifying opportunities, and implementing effective sales strategies to maximize profitability. Committed to delivering exceptional customer service and consistently achieving sales objectives in a fast-paced and competitive environment.
Overview
10
10
years of professional experience
Work History
Store Manager
Shoe Dept. Encore
06.2015 - 01.2025
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Supervised guests at front counter, answering questions regarding products.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
- Optimized checkout process to reduce wait times, improving customer satisfaction scores.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Education
Associate Of Applied Business - Businesses Administration
Davidson-Davie College
Lexington, NC05.1999
Skills
- Customer service
- Problem-solving
- Customer relations
- Multitasking and organization
- Store operations
- Customer service management
- Training and mentoring
- Store opening and closing
- Team leadership
Timeline
Store Manager
Shoe Dept. Encore
06.2015 - 01.2025
Associate Of Applied Business - Businesses Administration
Davidson-Davie College
Similar Profiles
Desiree' PearceDesiree' Pearce
Manger at Shoe Dept. EncoreManger at Shoe Dept. Encore
Delaney HackbarthDelaney Hackbarth
KEY HOLDER at The Shoe Dept. EncoreKEY HOLDER at The Shoe Dept. Encore
Hayley MooreHayley Moore
Key Holder at Shoe Dept EncoreKey Holder at Shoe Dept Encore