Damien Madden
Charlotte
Summary
Dynamic professional with extensive experience at the Department of Veteran Affairs, specializing in data analysis and leadership. Achievements include enhancing team performance and resolving complex issues through effective policy implementation. Strong relationship-building skills contribute to compliance and operational efficiency. Recognized for attention to detail and exceptional communication, driving successful outcomes.
Overview
13
13
years of professional experience
Work History
Legal Administrative Specialist, GS 07-06
Department of Veteran Affairs
Phoenix
01.2024 - Current
- Fiduciary Support: Provide comprehensive information to fiduciaries on procedures to apply for various benefits, ensuring clarity and compliance with regulations.
- Issue Resolution: Research and resolve issues, including referrals and transfers, while liaising with federal and state agencies to facilitate timely solutions.
- Crisis Management: Initiate actions to resolve payment problems and manage crises interactions following established guidelines.
- Status Updates: Perform fiduciary-related work, including providing comprehensive status updates utilizing mandatory scripting requirements.
Program Support Assistant, GS 06-07
Department of Veteran Affairs
Asheville
05.2022 - Current
- Claims Assessment: Assess Claims Matching Reports to determine appropriate account actions, including bill reductions and public voucher preparations.
- Debt Review: Conduct thorough reviews of first-party debts to ensure accuracy in collections and compliance with VA policies.
- Veteran Communication: Actively provide reliable information to Veterans regarding waivers and repayment plans via phone and mail.
- Data Management: Confirm timely and accurate data entry into automated systems such as Huron, SharePoint, and Vista.
Reimbursable Billing Technician, GS 06-07
Department of Veteran Affairs
Decatur
10.2019 - 05.2022
- Customer Consultation: Routinely consult with customers via phone to provide information regarding insurance claims and service connections.
- Liaison Role: Act as a liaison for the Office of General Counsel and customer attorneys to resolve TORT claims effectively.
- Data Analysis: Gather and analyze medical billing data, suggesting corrective actions to resolve deficiencies.
- Account Management: Manage healthcare accounts through online databases, ensuring compliance and accuracy in data entry.
Lead Program Support Assistant, GS 07-04
Department of Veteran Affairs
Asheville
01.2019 - 10.2019
- Team Leadership: Provided day-to-day leadership to 20 Program Support Assistants, managing staff meetings and assignments effectively.
- Training Development: Offered detailed on-the-job training tailored to the learning styles of new and current employees.
- Policy Implementation: Assisted supervisors in the development and implementation of policies designed to improve performance metrics.
Program Support Assistant, GS 06-05
Department of Veteran Affairs
Asheville
06.2012 - 01.2019
- Quality Control: Selected as 1 of 3 voucher auditors based on demonstrated quality control and attention to detail.
- Technical Leadership: Delivered technical leadership on clerical and technical work supporting Veteran Services.
- Claims Processing: Conducted interviews with veterans and processed claims efficiently, ensuring all issues were addressed.
Education
Master of Business Administration -
Gardner-Webb University
Boiling Springs, NCBachelor of Science - Management
Shaw University
Raleigh, NCSkills
- Data analysis and management
- Records management and compliance
- Medical reimbursement processing
- Electronic data processing
- Leadership and team development
- Customer service and relationship management
- Conflict resolution and issue resolution
- Procedural documentation and policy implementation
- Effective communication skills
- Fiduciary support and claims assessment
- Crisis management strategies
- Attention to detail in problem solving
Training
- Introduction to Cybersecurity – CSA 1 Certificate, Gardner-Webb University, 11/01/22
- Lean Green Belt, Department of Veteran Affairs, 06/01/16
- VHA Certified Coach and Mentor, Non-Supervisory Leadership and Development Program Training, 10/01/16, 07/01/17
- Non-Supervisory Leadership and Development Program, 10/01/13, 07/01/14
- Lean Yellow Belt, Department of Veteran Affairs, 04/01/13
Timeline
Legal Administrative Specialist, GS 07-06
Department of Veteran Affairs
01.2024 - Current
Program Support Assistant, GS 06-07
Department of Veteran Affairs
05.2022 - Current
Reimbursable Billing Technician, GS 06-07
Department of Veteran Affairs
10.2019 - 05.2022
Lead Program Support Assistant, GS 07-04
Department of Veteran Affairs
01.2019 - 10.2019
Program Support Assistant, GS 06-05
Department of Veteran Affairs
06.2012 - 01.2019
Master of Business Administration -
Gardner-Webb University
Bachelor of Science - Management
Shaw University