Damien Hebenstreit
Sylva
Summary
Detail-oriented Asset Protection Investigator skilled in surveillance, incident reporting, and legal compliance. Proven ability to conduct investigations and collaborate with law enforcement to enhance asset protection strategies.
Overview
4
4
years of professional experience
Work History
Asset Protection Investigator
Walmart
Franklin, NC
01.2024 - Current
- Conducted surveillance to identify theft and fraud activities within store premises.
- Collaborated with law enforcement to support investigations and recover stolen merchandise.
- Analyzed incident reports and security footage to enhance loss prevention strategies.
- Trained staff on asset protection protocols and incident reporting procedures.
- Prepared detailed reports on theft incidents, providing insights for operational improvements.
- Developed comprehensive case reports detailing investigation findings, which facilitated swift action by senior management.
- Ensured compliance with all relevant laws, regulations, and company policies throughout the course of investigations.
- Represented company in court proceedings to offer testimony and support.
- Viewed store CCTV, alarm and exception reporting systems to monitor activity and detect theft.
- Collaborated with law enforcement agencies to assist in criminal investigations and ensure successful prosecution of offenders.
- Identified, reported and resolved safety issues, inventory shortages, cash handling concerns and theft.
- Initiated and led asset protection theft investigations following SOP.
- Monitored physical security protection standards and building access control.
- Streamlined case management processes for increased efficiency in resolving incidents and reducing overall losses.
- Enhanced security measures by implementing innovative surveillance techniques and utilizing state-of-the-art technology.
- Utilized various hand and power tools to secure premises and increase protection.
- Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
- Implemented and maintained loss prevention programs in close collaboration with store management.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Performed security walks around store to monitor employee and customer activities.
Team Leader
Walmart
Franklin, NC
01.2023 - 01.2024
- Oversaw daily operations, ensuring compliance with safety and quality standards.
- Mentored team members, fostering a collaborative and efficient work environment.
- Streamlined inventory management processes, reducing discrepancies and improving accuracy.
- Implemented training programs for new hires, enhancing onboarding experience and productivity.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Facilitated decision-making processes within group through open dialogue and consensus-building techniques.
- Fostered positive work environment, resulting in decreased employee turnover and increased team cohesion.
- Built and maintained strong client relationships, leading to repeat business and referrals.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Optimized resource allocation, ensuring projects were delivered within budget and scope.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Cart Attendant
Walmart
Franklin, NC
01.2022 - 01.2023
- Organized and retrieved shopping carts efficiently from parking lot and storefront areas.
- Ensured cleanliness and accessibility of cart areas to enhance customer experience.
- Assisted customers with cart retrieval during peak hours, improving service speed.
- Collaborated with team members to maintain optimal cart inventory levels throughout the store.
Education
Associate of Arts - IT Network Security
Southwestern Community College
SylvaSkills
- Video monitoring
- Physical security
- Incident reporting
- Access control
- Crime prevention
- Evidence collection
- Asset recovery
- Surveillance
- Problem-solving
- Critical thinking
- Internal investigations
- Professional ethics
- Time management abilities
- Emergency response
- Legal compliance
- Asset protection
Accomplishments
Within two years I have had a combined total of around 360 events, ranging from Fraud cases to more simpler cases such as breach of trespasses. Along with run ins with multiple cases involving a couple of Organized Retail Crime groups.
Timeline
Asset Protection Investigator
Walmart
01.2024 - Current
Team Leader
Walmart
01.2023 - 01.2024
Cart Attendant
Walmart
01.2022 - 01.2023
Associate of Arts - IT Network Security
Southwestern Community College