Damien Chester
Charlotte,NC
Summary
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
6
6
years of professional experience
Work History
Selling Team Lead
American Eagle Outfitters
11.2024 - Current
- Developing and implementing the business strategy and leading the daily operations of the store.
- Accountable for driving results by effectively teaching, training and coaching associates into a high performing selling team that achieves sales goals, meets merchandising brand standards and delivers operational excellence.
- Managed scheduling, reviewed time off requests, and audited timecard exceptions.
- Established positive rapport with fellow management and employees to boost company morale and promote employee retention.
- Creating, organizing and overseeing assignments.
- Assess employee performance and provide constructive feedback to improve skills.
- Composed performance goals for employees and continued to provide feedback on methods for reaching those milestones.
- Maintained professional demeanor by staying calm when addressing dissatisfied customers or associates.
- Made informed decisions based on up-to-date data and analytics.
- Defined clear targets and objectives, while communicating expectations to other team members.
- Recruited, interviewed and hired employees.
Merchandise Team Lead
American Eagle Outfitters
07.2023 - 11.2024
- Responsible for achieving sales goals
- Meeting merchandising brand standards
- Delivering operational excellence through effectively leading a high performing merchandising and stock team.
- Monitored and analyzed sales records, trends, or economic conditions to anticipate consumer buying patterns.
- Provided clerks with information to print on price tags such as price, mark-ups or mark-downs or style number.
- Reviewed each store location's buying trends to ascertain correct assortment of apparel for maximum sales and profits.
- Interacted with vendors, store managers and other stakeholders to maintain on-time deliveries.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
- Created hands-on training program for newly hired employees to acclimate each person to company policies and procedures and individual job duties.
- Collaborated with sales team to identify and fulfill customer needs.
- Prepared and analyzed reports to track inventory and purchasing trends.
- Devised and implemented policies and procedures for purchasing and inventory control.
- Evaluated product quality and vendor performance to maintain quality standards.
Sales Lead
American Eagle Outfitters
02.2020 - 07.2023
- Creating a selling culture.
- Enhances the customer’s experience.
- Achieves the store sales goals.
- Responsible for the daily operation of the store.
- Expected to role model AEO values and AEO Customer First behaviors in all actions and interactions in order to create a positive Customer First experience.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Trained new employees on customer service, money handling and organizing strategies.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Education
Some College (No Degree) - Mass Communication
University of North Carolina Asheville
Asheville, NCSkills
- Work assignment delegation
- Trend tracking
- Equipment maintenance
- Deadline management
- Process improvement
- Coaching and mentoring
- Loss prevention
- Performance monitoring
- Schedule management
- Regulatory compliance
- Attention to detail
- Workplace safety
Timeline
Selling Team Lead
American Eagle Outfitters
11.2024 - Current
Merchandise Team Lead
American Eagle Outfitters
07.2023 - 11.2024
Sales Lead
American Eagle Outfitters
02.2020 - 07.2023
Some College (No Degree) - Mass Communication
University of North Carolina Asheville