Damiani perez
Monroe
Summary
Customer Service Representative with 7+ years of customer service experience and a proven ability to handle high-volume inbound and outbound calls, billing inquiries, and complaint resolution. Experienced in data entry, record management, and cross-department collaboration within a municipal environment. Known for delivering excellent customer experiences through clear communication, problem-solving, and attention to detail. Bilingual in English and Spanish, with strong multitasking and time management skills in fast-paced settings.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Representative
Town Of Indian Trail
Indian Trail, NC
07.2025 - Current
- Handle high-volume inbound and outbound calls providing professional customer support and customer care
- Process property tax bills, payments, and account inquiries with accuracy and attention to detail
- Perform data entry, record management, and database updates for resident accounts, complaints, and service requests
- Resolve customer complaints, issues, and inquiries using problem-solving and conflict resolution skills
- Collaborate cross-functionally with the Solid Waste Department to coordinate service requests and issue resolution
- Provide clear communication regarding policies, procedures, billing, and service timelines
- Maintain accurate documentation, case notes, and call logs in internal systems
- Ensure compliance, confidentiality, and data privacy when handling sensitive customer information
- Utilize strong time management, multitasking, and organizational skills in a fast-paced environment
- Deliver consistent customer satisfaction, service quality, and customer experience excellence
Education
High School Diploma -
Associates - Database Management
South Piedmont Community College
Indian Trail, NC05-2025
Skills
- Customer Service & Customer Support
- Inbound & Outbound Call Handling
- Complaint Resolution & Problem Solving
- Billing, Payments & Account Processing
- Data Entry, Record Keeping & Documentation
- CRM & Case Management Systems
- Communication & Active Listening
- Time Management & Multitasking
- Cross-Functional Team Collaboration
- Microsoft Office & Computer Literacy
- Confidentiality, Compliance & Data Privacy
- Bilingual Communication: English & Spanish
Certification
Notary
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Customer Service Representative
Town Of Indian Trail
07.2025 - Current
High School Diploma -
Associates - Database Management
South Piedmont Community College