Damian Jackson
Kannapolis
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Supervisor
Freddy's Frozen Custard & Steakburgers
Kannapolis
06.2017 - Current
- Directed and supervised team of 15 employees in daily operations.
- Supervised daily operations of restaurant, ensuring smooth service and high standards.
- Coordinated team schedules to optimize coverage during peak hours, enhancing customer experience.
- Trained and mentored new staff on customer service and food preparation techniques.
- Resolved customer complaints promptly, maintaining a positive dining experience.
- Monitored compliance with health and safety regulations during food handling practices.
- Managed inventory levels, ordering supplies to maintain optimal stock availabilit
- Recruited and hired staff, overseeing training and mentoring processes.
- Facilitated open communication between upper management and staff, fostering a collaborative work environment.
Kitchen Lead
Popeyes Chicken
Concord
03.2012 - 06.2017
- Supervised daily kitchen operations to ensure food quality and safety.
- Coordinated food preparation to meet peak service demands during rush hours.
- Trained and mentored new kitchen staff on proper cooking techniques.
- Managed inventory levels and organized supplies for efficient workflow.
- Implemented best practices for food storage to minimize waste and spoilage.
- Resolved customer complaints promptly and professionally.
- Resolved team conflicts and fostered a positive work environment among staff.
- Performed opening and closing kitchen supervisory tasks with proficient adherence to checklists.
Stock Room Associate
Walmart
Concord
05.2012 - 03.2015
- Organized stock room to ensure efficient inventory management and accessibility.
- Received and processed incoming shipments, verifying accuracy and condition.
- Conducted regular inventory counts to identify discrepancies or shortages.
- Maintained cleanliness and safety standards in stock room environment.
- Assisted in training new associates on stock room procedures and safety protocols.
- Utilized equipment for lifting and moving heavy items safely within the stock area.
Education
West Charlotte High School
Charlotte, NCSkills
- Team supervision
- Staff training
- Training development
- Scheduling coordination
- Inventory management
- Inventory control
- Vendor management
- Quality control
- Regulatory compliance
- Operational efficiency
- Process optimization
- Problem solving
- Time management
- Leadership skills
- Effective communication
- Customer service
- Safety protocols
- Task delegation
Certification
- Serve Safe Certified
Timeline
Supervisor
Freddy's Frozen Custard & Steakburgers
06.2017 - Current
Stock Room Associate
Walmart
05.2012 - 03.2015
Kitchen Lead
Popeyes Chicken
03.2012 - 06.2017
West Charlotte High School