Damel Burgess
Charlotte
Summary
Cloud and systems operations professional with 3+ years of experience supporting enterprise infrastructure, application monitoring, and cloud services. Skilled in troubleshooting complex production issues, automating operational workflows, and maintaining reliable environments across Windows and Linux systems. Experienced with Azure administration, SQL-based databases, and monitoring platforms such as Splunk, ThousandEyes, and SolarWinds to ensure performance, security, and operational stability.
Overview
6
6
years of professional experience
Work History
System Operations Analyst
Wells Fargo
10.2023 - Current
- Automated IT application workflows and system monitoring using Splunk and SolarWinds, improving performance metrics
- Supported enterprise applications by collaborating with database teams (SQL, Oracle, MySQL, MongoDB) to optimize integrations
- Managed incident resolution through ServiceNow, ensuring minimal downtime for critical applications
- Analyzed application performance and network health using ThousandEyes, providing actionable insights for optimization
IT Support Technician II
Compucom
11.2021 - 10.2023
- Provided technical support for enterprise applications, resolving software, database, and security-related issues
- Automated software deployments and system updates to improve efficiency and reduce manual errors
- Managed Microsoft Intune for policy enforcement and application deployment across 500+ devices
- Implemented and optimized VMware solutions to enhance operational efficiency
Network Specialist
NERIC
05.2020 - 11.2021
- Evaluated LAN and WAN performance data to verify availability and speed, identifying network problems
- Diagnosed network issues involving a combination of hardware, software, and communication faults
- Created and updated technical documentation for network installations and application support procedures
Education
Master of Science - Cyber Security
University of Charlotte
Charlotte, NC 03.2026 - 03.2026
Bachelor of Science - Cybersecurity
University of Arizona
Tucson, AZ11-2023
Skills
Operating Systems: Windows, Linux
Databases: SQL, Oracle, MySQL, MongoDB
Monitoring & Application Support: Splunk, ThousandEyes, SolarWinds, AppDynamics
Automation & Scripting: Python, Bash, PowerShell
IT Service Management: ServiceNow (Incident Management, Change Control)
Networking: LAN/WAN, VLANs, VPN
Certifications
- Google Cybersecurity Certificate, 2023,
- CompTIA Security+, 2023-2026,
- CCNA, 2023-2026,
- Microsoft Az-900, SC-300, AZ-104
- Currently Studying: Microsoft AZ-500
Timeline
Master of Science - Cyber Security
University of Charlotte
03.2026 - 03.2026
System Operations Analyst
Wells Fargo
10.2023 - Current
IT Support Technician II
Compucom
11.2021 - 10.2023
Network Specialist
NERIC
05.2020 - 11.2021
Bachelor of Science - Cybersecurity
University of Arizona