DALTON SENTER

I have been with UbreakiFix for over 2 years, as a repair tech I learned how to repair all forms electronics from phones to computers. After 1 year as a tech I was promoted to assistant manager and after 6 more months I became the stores General Manager. As store manger I have been responsible for hiring, scheduling, money management, parts ordering and inventory, customer escalations, and much more...

• Developed and implemented strategic sales plans to drive revenue growth and market expansion.
• Diagnosed and repaired electronic devices, ensuring optimal performance and customer satisfaction.
• Executed troubleshooting procedures to identify faults in circuit boards and components.
• Led a team of technicians in complex repairs, enhancing overall workflow efficiency.
• Implemented standardized testing protocols to improve repair accuracy and consistency.

After Covid, I left both jobs to work in various Walmart's across the triad area. There i traveled from different stores helping customers with phone plans and purchases for Verizon/ATT/TMobile. Tasks and skills were:

• Assisted customers in selecting wireless products to meet their needs
• Educated clients on device features and service plans for informed decision-making
• Processed transactions efficiently using point-of-sale systems
• Maintained store displays and inventory levels to enhance customer experience
• Trained new staff on sales techniques and product knowledge
• Handled customer returns and exchanges professionally, ensuring a positive outcome for both the customer and the business.
• Collaborated with team members to achieve monthly sales targets and drive revenue

While working at the Airsoft field, I also began working at Wendy's, there I quickly became a team leader where I trained employees and managed day to day operations when the other managers weren't there, tasks and skills from there were:

• Supervised daily operations to ensure adherence to quality standards and customer service excellence.
• Trained and mentored new team members, fostering a collaborative work environment.
• Mentored junior crew members on operational procedures and customer service excellence.
• Streamlined workflow processes, enhancing team efficiency during peak hours.
• Resolved customer complaints promptly, maintaining high levels of satisfaction and loyalty.
• Prepared and assembled food items according to standardized recipes and safety protocols.
• Operated cash register, processed transactions, and managed customer payments accurately.
• Maintained cleanliness of work areas, complying with health and safety regulations.

My first Job was a Referee at an Airsoft Field. There I learned how to speak in public and manage over 60 players at once. Some of my responsibilities and skills learned were:

• Officiated competitive games, ensuring adherence to rules and regulations.
• Communicated effectively with players and coaches to maintain game integrity.
• Kept track of time and scores during games
• Managed conflicts between players or coaches professionally, maintaining a respectful atmosphere throughout games.