Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dalton Scott

Saint Pauls

Summary

Results-driven Field Service Supervisor with a proven track record in customer service management, safety compliance, and team collaboration. Expertise in implementing process improvements that enhance service efficiency and customer satisfaction.

Overview

8
8
years of professional experience

Work History

Field Service Supervisor

Automotive Lift Service
Hanover, PA
04.2022 - Current
  • Supervised field service operations, ensuring compliance with safety standards and operational protocols.
  • Trained and mentored technicians on installation and maintenance of automotive lift systems.
  • Coordinated service schedules to optimize technician productivity and response times.
  • Implemented process improvements that enhanced service efficiency and customer satisfaction.

Installation Technician

Leonards Truck and Buildings
Fayetteville, NC
08.2021 - 04.2022
  • Installed and maintained truck and building systems to ensure optimal performance.
  • Collaborated with team to troubleshoot technical issues efficiently.
  • Utilized hand and power tools for precise installation tasks.
  • Conducted routine inspections to identify potential equipment failures.
  • Streamlined installation processes, reducing time spent on projects.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.

Service Technician

Professional Maintenance And Equipment
Wade, NC
06.2020 - 08.2021
  • Diagnosed and repaired complex equipment failures, ensuring optimal performance and reliability.
  • Conducted routine maintenance checks to enhance equipment longevity and prevent downtime.
  • Collaborated with team members to streamline service workflows and improve customer satisfaction.
  • Installation of air/oil systems, installation and service of medium and light duty lifts

Service Technician

Automotive Lift Service
Hanover, PA
08.2018 - 05.2020
  • Provided technical training to junior technicians, fostering skill development and knowledge sharing.
  • Implemented new maintenance protocols that reduced service turnaround time significantly.
  • Analyzed equipment performance data to identify trends and recommend preventative measures.
  • Managed inventory of parts and tools, optimizing resource availability for efficient service delivery.

Education

High School Diploma -

South Western Senior High School
Hanover, PA

Skills

  • Safety meetings
  • Customer service management
  • Scheduling jobs
  • Managing service operations
  • Customer Service
  • Self Starter
  • Client relationships
  • Supplier relations
  • Technical support
  • Repairing [devices]
  • Equipment and tool maintenance
  • Service calls
  • Performance monitoring
  • System installation
  • Parts replacements
  • Installation procedures
  • Teamwork and collaboration

Timeline

Field Service Supervisor

Automotive Lift Service
04.2022 - Current

Installation Technician

Leonards Truck and Buildings
08.2021 - 04.2022

Service Technician

Professional Maintenance And Equipment
06.2020 - 08.2021

Service Technician

Automotive Lift Service
08.2018 - 05.2020

High School Diploma -

South Western Senior High School
Dalton Scott