Results-driven Field Service Supervisor with a proven track record in customer service management, safety compliance, and team collaboration. Expertise in implementing process improvements that enhance service efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Field Service Supervisor
Automotive Lift Service
Hanover, PA
04.2022 - Current
Supervised field service operations, ensuring compliance with safety standards and operational protocols.
Trained and mentored technicians on installation and maintenance of automotive lift systems.
Coordinated service schedules to optimize technician productivity and response times.
Implemented process improvements that enhanced service efficiency and customer satisfaction.
Installation Technician
Leonards Truck and Buildings
Fayetteville, NC
08.2021 - 04.2022
Installed and maintained truck and building systems to ensure optimal performance.
Collaborated with team to troubleshoot technical issues efficiently.
Utilized hand and power tools for precise installation tasks.
Conducted routine inspections to identify potential equipment failures.
Streamlined installation processes, reducing time spent on projects.
Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Service Technician
Professional Maintenance And Equipment
Wade, NC
06.2020 - 08.2021
Diagnosed and repaired complex equipment failures, ensuring optimal performance and reliability.
Conducted routine maintenance checks to enhance equipment longevity and prevent downtime.
Collaborated with team members to streamline service workflows and improve customer satisfaction.
Installation of air/oil systems, installation and service of medium and light duty lifts
Service Technician
Automotive Lift Service
Hanover, PA
08.2018 - 05.2020
Provided technical training to junior technicians, fostering skill development and knowledge sharing.
Implemented new maintenance protocols that reduced service turnaround time significantly.
Analyzed equipment performance data to identify trends and recommend preventative measures.
Managed inventory of parts and tools, optimizing resource availability for efficient service delivery.