DALTON NELSON
Waxhaw
Summary
Enthusiastic business analyst experienced in meeting needs, improving processes and exceeding requirements in team environments. Diligent worker with strong communication and task prioritization skills.
Overview
13
13
years of professional experience
Work History
Innovate Business Analyst
Movement Mortgage
08.2021 - Current
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
- Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
- Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
- Improved business processes by analyzing current practices and recommending optimization strategies.
- Optimized workflow processes to enhance overall productivity and achieve operational excellence.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
Server
The Palm Restaurant
05.2015 - 01.2021
- Communicated with kitchen team members, bartenders, managers, server assistants, and other servers to ensure high quality food, beverage, and service
- Consistently provided professional, friendly and engaging service at a high level
- Maximized customer satisfaction by quickly addressing and resolving complaints in a professional and timely manner
- Maintained high standards of customer service in high-volume, fast-paced operations
- Lead service for large banquets and events
Cook / Cashier
Brooklyn Pizza Parlor
09.2011 - 05.2015
- Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines
- Routinely supported other areas of the restaurant as requested
- Assisted in cashiering and Point of Sale (POS) system procedures
Education
AE, AS, AA -
South Piedmont Community College
4 2021
High School Diploma -
Myers Park High School
Charlotte, NC5 2012
Skills
- Organized
- Excellent communication
- Time management
- Exceptional attention to detail
- Quick learner
- Works well under pressure
- Project Management
Timeline
Innovate Business Analyst
Movement Mortgage
08.2021 - Current
Server
The Palm Restaurant
05.2015 - 01.2021
Cook / Cashier
Brooklyn Pizza Parlor
09.2011 - 05.2015
AE, AS, AA -
South Piedmont Community College
High School Diploma -
Myers Park High School
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