Dalton Highsmith
Bostic
Summary
Professional Automotive Technician looking for a career change into the exciting industry of IT. I have extensive experience at Classic Ford and Lincoln, excelling in troubleshooting complex electrical issues and enhancing customer satisfaction through effective communication. Proven ability to train team members and maintain high standards of service, ensuring timely repairs and fostering strong client relationships. Skilled in work planning and prioritization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Automotive Technician
High-tech Automotive
Forest City, NC
03.2025 - Current
- Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
- Cultivated a loyal client base through personalized consultations, listening attentively to each individual''s needs before recommending appropriate solutions.
Automotive Technician
Classic Ford and Lincoln
Shelby, NC
06.2021 - 03.2025
- Replaced damaged, missing, or defective parts with new and refurbished components.
- Enhanced customer satisfaction by providing timely and accurate repair estimates for various automotive issues.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
- Diagnosed complex electrical issues, restoring vehicle functionality.
- Maintained up-to-date knowledge of automotive industry standards and practices.
Education
Associate of Applied Science - Cybersecurity
Isothermal Community College
Spindale, NC05-2027
Skills
- Time management
- Troubleshooting skills
- Customer service
- Team collaboration
- Customer relations
- Electrical experience
Certification
Google's Technical Support Fundamentals Certification
Actively studying and practicing on TryHackMe
Timeline
Automotive Technician
High-tech Automotive
03.2025 - Current
Automotive Technician
Classic Ford and Lincoln
06.2021 - 03.2025
Associate of Applied Science - Cybersecurity
Isothermal Community College
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