Dalton Burleson
Lexington
Summary
Skilled Cable Technician with proven abilities in fiber optic splicing, customer service, and troubleshooting. Dedicated to enhancing network reliability and minimizing downtime through efficient emergency repairs.
Results-driven professional with extensive experience in cable installation and maintenance. Known for exceptional troubleshooting skills and effective team training, committed to delivering high-quality service and enhancing customer satisfaction.
Overview
14
14
years of professional experience
Work History
Cable Technition
Spectrum
Charlotte, NC
09.2017 - 03.2024
- Installed and maintained cable systems, ensuring optimal performance and customer satisfaction.
- Diagnosed and repaired network issues, enhancing service reliability and reducing downtime.
- Collaborated with team members to streamline installation processes, improving efficiency in service delivery.
- Trained new technicians on best practices for equipment handling and customer interactions.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
Store Manager
Hobby Loby
Winston-Salem, NC
01.2015 - 06.2016
- Oversaw daily store operations, ensuring optimal inventory levels and product availability.
- Implemented visual merchandising strategies to enhance product presentation and drive sales.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Assisted with hiring, training and mentoring new staff members.
- Trained and mentored team members on customer service best practices and sales techniques.
Team Leader
United States Army
Grafenwhoer, Germany
02.2010 - 06.2013
- Led team in executing mission objectives, ensuring operational readiness and effectiveness.
- Trained and mentored junior personnel on tactical procedures and leadership principles.
- Coordinated logistics support, optimizing resource allocation for training exercises.
- Implemented process improvements that enhanced team efficiency and mission success rates.
Education
Associate of Science - Physiology
University of Colorado, Boulder
Boulder05.2016
High School Diploma -
Sheets Memorial Christian School
Lexington, NC05.2009
Skills
- Fiber optic splicing
- Customer service
- Troubleshooting skills
- Customer relations
- Network troubleshooting
Timeline
Cable Technition
Spectrum
09.2017 - 03.2024
Store Manager
Hobby Loby
01.2015 - 06.2016
Team Leader
United States Army
02.2010 - 06.2013
Associate of Science - Physiology
University of Colorado, Boulder
High School Diploma -
Sheets Memorial Christian School