Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dallas Mollsen

Rocky Point

Summary

Professional with strong background in customer service, adept at leading and supporting teams to achieve goals. Skilled in problem-solving, communication, and conflict resolution, with flexible approach to dynamic environments. Reliable and results-driven, fostering collaborative atmosphere to consistently meet and exceed expectations.

Experienced with customer service management, ensuring high levels of customer satisfaction. Utilizes effective communication and problem-solving skills to address customer needs promptly. Strong understanding of team dynamics and leadership, fostering collaborative work environment.

Diligent Lead Customer Service Representative seeking new opportunity. Demonstrated ability to handle customer inquiries effectively and resolve complex issues. Displayed strong communication and problem-solving skills.

Professional with solid background in customer service, ready for leadership role. Proven track record in managing teams and driving customer satisfaction. Reliable team player who adapts to changing needs and focuses on achieving results. Strong communication and conflict resolution skills with personable and approachable demeanor.

Systematic Lead Customer Service Representative committed to simultaneously handling customer and associate needs. Thorough and skilled researcher possessing first-rate communication and analytical problem-solving abilities. Focused on increasing team performance by defining and clarifying goals, responsibilities and roles.

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.

Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

7
7
years of professional experience

Work History

Lead Customer Service Representative

Circle K
07.2025 - Current
  • Led training sessions for new customer service representatives, enhancing team competency and operational efficiency.
  • Oversaw daily operations, ensuring adherence to company policies and exceptional customer service standards.
  • Resolved complex customer inquiries and complaints, improving customer satisfaction and retention rates.
  • Developed and implemented process improvements, streamlining workflows and reducing response times.
  • Monitored team performance metrics, identifying areas for improvement and providing actionable feedback.
  • Collaborated with management to design strategies for enhancing the overall customer experience at locations.
  • Mentored junior staff in best practices for conflict resolution and effective communication techniques.
  • Facilitated regular team meetings to discuss challenges, share successes, and promote a cohesive work environment.
  • Managed a team of customer service representatives, consistently achieving performance targets and goals.
  • Enhanced customer satisfaction by efficiently resolving complex issues and providing timely solutions.
  • Trained, oversaw, and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Actively participated in interdepartmental projects aimed at improving overall organizational effectiveness.
  • Established positive relationships with clients through regular follow-ups and personalized service offerings.
  • Reviewed associate performance to identify training needs.
  • Conducted regular team meetings to share best practices, discuss challenges, and foster a collaborative work environment.
  • Successfully managed multiple priority tasks while maintaining excellent attention to detail under tight deadlines.
  • Maintained high-quality standards by regularly monitoring calls and providing constructive feedback to team members.
  • Ensured all customer complaints were addressed promptly, resulting in a significant reduction in escalations.
  • Implemented new CRM software, improving response times and overall efficiency in handling customer requests.
  • Decreased average call time through effective problem-solving techniques and clear communication with customers.
  • Continuously sought opportunities for professional development and stayed current with industry trends to enhance job performance.
  • Collaborated with cross-functional teams to ensure seamless communication and coordination for customer inquiries.
  • Boosted employee morale through recognition programs that rewarded outstanding performance in customer service.
  • Improved first-call resolution rates by implementing troubleshooting guides for common issues faced by customers.
  • Coordinated the implementation of company-wide policies affecting the Customer Service department.
  • Exceeded sales targets by upselling products or services during routine customer interactions.
  • Created comprehensive reports on department performance metrics, helping identify areas for improvement.

Assistant Manager

Domino's Pizza
03.2025 - 06.2025
  • Supervised daily operations to ensure efficient workflow and adherence to company standards.
  • Trained and mentored staff, fostering a collaborative team environment and enhancing service quality.
  • Implemented process improvements that streamlined order management and reduced delivery times.
  • Analyzed sales data to identify trends, optimizing inventory levels and minimizing waste.
  • Coordinated staff schedules, ensuring adequate coverage during peak hours to maintain service excellence.
  • Resolved customer complaints effectively, enhancing satisfaction and loyalty through proactive engagement.
  • Assisted in developing promotional strategies that increased local market visibility and sales performance.
  • Maintained compliance with health and safety regulations, contributing to a safe working environment for all employees.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Managed inventory levels to minimize stockouts while reducing overhead costs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Increased sales through effective merchandising strategies and targeted promotions.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Facilitated clear communication between employees and upper management through regular meetings and updates.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Monitored sales trends to adjust pricing strategies for optimal profitability.
  • Assisted in budget preparation, ensuring alignment with financial goals.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Led weekly team meetings to discuss goals and review performance, fostering culture of continuous improvement.
  • Coordinated with vendors for timely inventory replenishment, ensuring product availability.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.
  • Developed marketing strategies to attract new customers, increasing foot traffic.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Facilitated team-building activities, enhancing team cohesion and morale.
  • Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
  • Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Improved operational efficiency by adopting new technology for inventory management.
  • Collaborated with management team to set sales targets and strategies, achieving consistent sales growth.
  • Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
  • Conducted performance evaluations and provided constructive feedback to employees.
  • Implemented staff training programs to elevate service standards and knowledge.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Enhanced team productivity by streamlining operational processes.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.

Merchandise Associate

Driveline Retail Merchandising
01.2025 - 02.2025
  • Coordinated merchandise displays to enhance product visibility and drive sales.
  • Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
  • Collaborated with team members to execute promotional setups and seasonal transitions.
  • Monitored product presentation standards, adjusting layouts for optimal customer engagement.

Sales Associate

InfoCision
08.2024 - 11.2024
  • Assisted customers with product selection and inquiries to enhance shopping experience.
  • Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
  • Maintained store presentation standards by organizing merchandise displays and inventory management.
  • Collaborated with team members to achieve sales targets through effective communication and support.

Dishwasher

Cracker Barrel
05.2021 - 06.2021
  • Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
  • Removed built-up waste and potential contaminants from waste receptacles, machinery and cooking equipment.
  • Loaded and unloaded dishwashers, washing by hand large pots or items used on continuous basis.
  • Repaired and maintained dishwashing machine to keep dishes clean and kitchen running smoothly.
  • Developed great team spirit with other personnel by pitching in and helping with task completion.
  • Studied methods of coworkers, successfully learning kitchen and food service skills.
  • Restocked main kitchen areas with items from shelves, coolers and freezers.
  • Replaced clean utensils in storage bins for easy access.
  • Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and trash compactor.
  • Sanitized counters and wiped down surfaces following food preparation to prevent cross-contamination from raw meats.
  • Maintained assigned areas to keep organized and clean by mopping floor.
  • Scrubbed pots, pans and trays by hand or cleaned using industrial washing machine.
  • Handled glassware, crystal and other fragile items with exceptional care to prevent breakage.
  • Cleared trash and washed work area tables, walls, refrigerator equipment, cooking equipment and floors to keep sanitized kitchen.
  • Replenished stations throughout restaurant, including cupboards, serving areas and salad bars to meet employee and customer demands.
  • Scraped and pre-rinsed food from dirty dishes and placed items in dishwashing machine.

Replenishment Team Member

West Marine
08.2020 - 02.2021
  • Implemented processes to improve quality and increase productivity.
  • Unloaded, checked, counted and sorted incoming product to verify receipt of items.
  • Transported received inventory to storage location and organized according to warehouse plan.
  • Operated forklift to elevate or place merchandise in appropriate areas.
  • Packaged items with appropriate materials to prevent damage during shipping.
  • Added labels to products, rotated current stock and professionally arranged merchandise.
  • Noticed damaged products and removed from received shipments to be processed for refund or replacement.
  • Used equipment such as hand trucks, pallet jacks and forklifts safely and efficiently.
  • Monitored available products and suggested items to reorder.
  • Estimated weight, height and balance point of different boxes and products to correctly stack pallets.
  • Completed timely area resets to incorporate new planogram layouts.
  • Received and reviewed packing lists and fulfilled purchase orders.
  • Explained Cherry Picker equipment operating and safety procedures to new employees.
  • Collaborated with peers to complete tasks in timely manner.
  • Loaded and unloaded trailers and trucks using picker and reach truck.
  • Reported equipment malfunctions to Team Lead and coordinated repairs.
  • Maintained equipment, documented condition and performed minor repairs.
  • Sorted, organized and stacked items in warehouse.
  • Selected and transported items using forklift to complete customer orders.
  • Transported offloaded inventory to proper storage area in warehouse.
  • Arranged items on pallets according to size and weight.
  • Improved warehouse operations efficiency through maintaining time and speed.
  • Inspected and maintained inventory of all slings, chains, ropes, and shackles.
  • Followed related safety regulations, contract requirements, company policies and operating procedures.
  • Communicated with management to promote efficiency in daily operations.
  • Maneuvered forklift over and around loaded pallets, boxes and other materials.
  • Picked up warehouse debris and deposited waste into appropriate piles and stacked baled trash.
  • Inspected lifts before use to prevent damage to goods.

Maintenance

Wal-Mart Store
08.2018 - 03.2020
  • Assessed cleaning product availability and ordered stock to maintain inventory.
  • Notified management about necessary repairs or professional service needs for building operating systems.
  • Routinely inspected equipment for preventive and emergency maintenance needs.
  • Identified problems during daily work inspections and addressed concerns.
  • Managed and delegated duties to two employees.
  • Double checked supply inventories to ensure project specific correctness and optimize work readiness.
  • Sanitized frequented areas and equipment using approved supplies.
  • Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
  • Buffed tile floors to maintain polished appearance.
  • Maintained safety protocols through safe handling of equipment and chemicals.
  • Responded to emergency cleaning requests to meet client expectations.
  • Restocked supplies, replacing toiletries, liners and soaps.
  • Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
  • Stocked, sanitized, cleaned and inspected restrooms.
  • Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
  • Notified superiors of damaged fixtures, dispensers and furniture or building issues.

Education

High School Diploma -

Pasco High School
Dade City, FL
05.2019

Skills

  • Effective issue management
  • Team member training
  • Effective call handling
  • Work prioritization
  • Customer complaint resolution
  • Call center experience
  • Customer support
  • Willingness to lead
  • Help desk support
  • MS office applications
  • CRM software
  • Customer account management
  • Problem-solving
  • Attention to detail
  • Multitasking and organization
  • Positive and friendly
  • Quality control
  • Payment processing
  • Administrative support
  • Credit card processing
  • Order fulfillment
  • Relationship management
  • [Software] CRM

Timeline

Lead Customer Service Representative

Circle K
07.2025 - Current

Assistant Manager

Domino's Pizza
03.2025 - 06.2025

Merchandise Associate

Driveline Retail Merchandising
01.2025 - 02.2025

Sales Associate

InfoCision
08.2024 - 11.2024

Dishwasher

Cracker Barrel
05.2021 - 06.2021

Replenishment Team Member

West Marine
08.2020 - 02.2021

Maintenance

Wal-Mart Store
08.2018 - 03.2020

High School Diploma -

Pasco High School
Dallas Mollsen