Dakota Needham-Johnson
Matthews,NC
Summary
I want to utilize my skills in leadership and communication to grow my career in Law Enforcement
Dynamic individual with hands-on experience in sales and asset protection and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
11
11
years of professional experience
Work History
General Manager
Advance Auto Parts
01.2022 - Current
- Preformed 50 hours per week
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Store Manager
AutoZone
01.2021 - 04.2022
- Preformed work 50 hours per week
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff member
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Target Security Specialist
Target
11.2020 - 01.2021
- Preformed work 40 hours per week
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Detected potential threats proactively through regular monitoring of surveillance systems and analyzing incident reports.
- Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.
- Patrolled and monitored premises by foot.
- Cultivated a security-conscious company culture by fostering open communication about potential risks and encouraging staff to be vigilant in reporting suspicious activities or concerns.
- Performed guard duties by making judgment decisions within proper policy and procedures.
Store Manager
AutoZone
06.2018 - 11.2020
- Preformed work 50 hours per week
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff member
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Supervised guests at front counter, answering questions regarding products.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Loss Prevention Investigator
Neiman Marcus
01.2016 - 01.2018
- Preformed work 40 hours per week
- Performed security walks around store to monitor employee and customer activities.
- Analyzed POS data to support employee compliance with procedures and investigate suspicious activity.
- Interviewed employees and suspects and drafted reports to assist law enforcement.
- Managed sensitive information discreetly during investigations, maintaining confidentiality at all times.
- Improved employee awareness on loss prevention through regular training sessions and workshops.
- Efficiently resolved cases involving external shoplifters, balancing compassion with firmness as required by each situation.
- Assisted management in reviewing and updating loss prevention policies as needed to maintain effectiveness.
- Demonstrated adaptability by staying current on industry trends related to loss prevention, applying new techniques as necessary.
- Collaborated with law enforcement agencies to ensure successful prosecution of criminal cases.
- Reduced inventory shrinkage by analyzing and identifying trends in theft incidents and implementing targeted measures.
- Maintained detailed records of all loss prevention activities, providing valuable insights for future strategy development.
- Developed strong partnerships with retail staff, fostering a sense of teamwork in preventing losses.
Assistant Store Manager
Lids Hat World
08.2015 - 01.2016
- Preformed work 40 hours per week
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
Parts Sales Manager
Autozone
08.2015 - 06.2018
- Preformed work 20 hours per week
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed daily operations, including budgeting, scheduling, and reporting activities related to parts sales.
- Oversaw merchandising efforts within the store, ensuring that products were displayed effectively to maximize visibility and stimulate sales growth.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive work environment by promoting teamwork, open communication, and employee recognition programs among staff members.
- Addressed escalated customer issues promptly, implementing solutions that satisfied both the client's needs and company policies.
- Monitored industry trends to stay current on market changes, adjusting pricing and inventory accordingly.
- Led a team of sales associates to consistently surpass monthly sales goals.
- Developed training materials to educate staff on product knowledge, enhancing their ability to make informed recommendations to customers.
- Ordered parts for customers, repair shops, and service departments.
- Collaborated with service department to ensure timely delivery of parts for repairs, reducing wait times for customers.
- Supervised and trained staff on product knowledge and customer service.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
Parts Sales Associate
Autozone
04.2014 - 08.2015
- Preformed work 40 hours per week
- Utilized computer systems proficiently for order processing, inventory management, and reporting purposes.
- Inspected parts for defects, removing damaged parts, and replacing with new ones.
- Assisted customers in finding appropriate parts promptly.
- Participated in ongoing professional development courses related to the automotive industry, enhancing expertise as a Parts Sales Associate.
- Provided exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
- Ordered parts from various distributors to fulfill demands.
- Stocked and managed stock of parts.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
Education
HIGH SCHOOL -
CENTRAL CABARRUS HIGH SCHOOL
Concord, NC06.2011
Skills
- Leadership and team building
- Problem resolution
- Efficient multi-tasker
- Time management
- Training and coaching
- Customer relations
- Inventory control
- Verbal and written communication
- Video surveillance proficiency
- CCTV systems
- External theft prevention
- Risk assessment
- Loss prevention training
- Attention to detail
- Problem-solving abilities
Awards
- Extra Miler Award, AutoZone, Going above and beyond normal job duties to help customers.
- Service Star, Neiman Marcus
Timeline
General Manager
Advance Auto Parts
01.2022 - Current
Store Manager
AutoZone
01.2021 - 04.2022
Target Security Specialist
Target
11.2020 - 01.2021
Store Manager
AutoZone
06.2018 - 11.2020
Loss Prevention Investigator
Neiman Marcus
01.2016 - 01.2018
Assistant Store Manager
Lids Hat World
08.2015 - 01.2016
Parts Sales Manager
Autozone
08.2015 - 06.2018
Parts Sales Associate
Autozone
04.2014 - 08.2015
HIGH SCHOOL -
CENTRAL CABARRUS HIGH SCHOOL
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