Dakoda Mason
Hope Mills
Summary
Results-driven General Manager with a strong track record in transforming underperforming stores into high-performing locations. Focused on enhancing inventory management and scheduling to optimize operational efficiency while delivering a 10/10 customer experience. Dedicated to fostering engaging work environments that motivate teams and elevate customer satisfaction.
Overview
6
6
years of professional experience
1
1
Certification
Work History
General Manager
Papa John's
Raleigh
03.2023 - Current
- Oversaw daily store operations, improving efficiency through inventory management, sales forecasting, and product ordering
- Transformed underperforming stores with operational improvements, enhancing customer service ratings and selected to manage higher volume location
- Delivered a 10/10 customer experience by addressing concerns and complaints, resulting in increased customer satisfaction
- Managed scheduling for 15+ employees, optimizing labor costs and ensuring sufficient coverage
- Trained and mentored staff to enhance service quality and teamwork.
- Oversaw inventory management to maintain stock levels and reduce waste.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Supported area operations by assisting the director and other stores, contributing to overall team success
Fiber Optic Technician
Metronet
Fayetteville
01.2025 - 08.2025
- Executed installation, termination, splicing, and testing of fiber optic cables in various settings.
- Installed fiber optic cables in residential and commercial properties.
- Operated specialized tools for splicing and testing fiber optic cables.
- Inspected and tested fiber optics equipment, ensuring optimal performance and service reliability.
- Troubleshot network issues, enhancing reliability of service for customers.
- Collaborated with team members, streamlining installation projects for timely completion.
- Trained new technicians on installation techniques and safety protocols.
- Ensured compliance with safety standards during all service activities.
Business Development Representative
Hendrick Automotive Group
Fayetteville
10.2022 - 05.2023
- Resolved customer inquiries promptly, ensuring client satisfaction and retention.
- Resolved customer issues and answered questions using product knowledge, improving client experience.
- Scheduled customer appointments over the phone, increasing service efficiency and customer satisfaction.
Shift Manager
Papa John's
Hope Mills
12.2019 - 10.2022
- Led team members during shifts, ensuring smooth operations and maintaining high productivity
- Created and managed weekly labor schedules, optimizing staffing levels for peak efficiency
- Managed inventory by counting and ordering supplies, minimizing waste and preventing shortages
- Fulfilled orders quickly and accurately, enhancing customer satisfaction and encouraging repeat business
Education
High school diploma -
South View High School
Hope Mills, NC05-2022
Skills
- Restaurant Management
- Team Management
- Leadership
- Performance Management
- Scheduling
- Inventory management
- Inventory control
- Profit & Loss
- Forecasting
- Food Safety
- Food Service
- Store Management Experience
- Customer service
- Conflict Resolution
- Communication skills
- Staff Training
- Management
Certification
- Driver's License, 12/01/21, 12/01/29
- ServSafe, 01/01/22, 01/01/27
- ServSafe Proctor
Willing To Relocate
- Fayetteville, NC
- Raeford, NC
- Spring Lake, NC
Timeline
Fiber Optic Technician
Metronet
01.2025 - 08.2025
General Manager
Papa John's
03.2023 - Current
Business Development Representative
Hendrick Automotive Group
10.2022 - 05.2023
Shift Manager
Papa John's
12.2019 - 10.2022
High school diploma -
South View High School