Dakoda Crawford
Durham
Summary
Dynamic leader with extensive experience in retail management at Walgreens, excelling in strategic planning and performance management. Proven track record in developing talent and enhancing customer service excellence, fostering a culture of accountability and growth. Adept at driving engagement initiatives and cultivating strong interpersonal communication across diverse teams.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Chief Brand Officer
MBA Association UNCW
Wilimington
02.2026 - Current
- Designed and maintained MBAA brand identity guide, including logos, colors, and fonts.
- Created promotional materials for MBAA events and news dissemination.
- Drafted email and newsletter content for UNC Wilmington community engagement.
- Engaged regularly with MBAA audiences, including members and social media followers.
- Maintained LinkedIn, Instagram, and Facebook accounts while managing partner interactions.
- Planned social media campaigns to promote MBAA members and events effectively.
- Attended relevant meetings and educational sessions through Student Government Association.
Coordinated networking meetings, educational webinars, and volunteer opportunities with board members.
Store Manager
Walgreens
Durham
12.2020 - Current
- Championed team development by leading recruitment, hiring, and onboarding processes, ensuring alignment with company values and objectives.
- Designed and executed employee training programs, including pharmacy certification and leadership development, to enhance skills and career progression.
- Monitored employee performance through regular feedback sessions, goal setting, and performance improvement plans, fostering a culture of accountability and growth.
- Partnered with Employee Relations and Human Resources to address workplace concerns, discipline matters, and ensure compliance with employment laws and corporate policies.
- Conducted compensation reviews and approved team member wages, ensuring fairness and adherence to budgetary guidelines.
- Facilitated open communication between management and staff through regular team meetings, one-on-one discussions, and feedback initiatives.
- Developed succession planning strategies to ensure the store's leadership pipeline remained strong and prepared for future growth.
- Served as a liaison between corporate HR and store operations, implementing initiatives and gathering feedback to drive employee engagement and satisfaction.
Assistant Store Manager
Walgreens
Albuquerque
12.2016 - 12.2020
- Led talent acquisition efforts, including recruiting, interviewing, and onboarding, ensuring diverse and skilled team members were hired to meet operational needs.
- Developed and implemented performance management plans, including feedback sessions, coaching meetings, and disciplinary actions, to enhance team productivity and accountability.
- Provided training, mentoring, and career development support to team members, building a strong pipeline of future leaders within the organization.
- Maintained compliance with employment laws and company policies through meticulous documentation and adherence to recruitment, retention, and training procedures.
- Cultivated open communication by holding regular one-on-one and team meetings, addressing concerns, and fostering a supportive and inclusive work environment.
- Collaborated with the Store Manager to monitor and improve employee satisfaction and retention through targeted engagement initiatives.
- Developed individual development plans (IDPs) for team members, encouraging self-improvement and tracking progress toward career goals.
- Ensured a safe and inclusive workplace by proactively addressing safety concerns and adhering to all corporate and legal standards.
HR Assistant
University of New Mexico Internal Medicine
Albuquerque
08.2017 - 10.2019
- Provided administrative support to a large, diverse department, managing communications and facilitating interactions among internal and external stakeholders.
- Coordinated departmental recruitment efforts by assisting with onboarding processes, including badge distribution and workspace setup for new hires.
- Planned and executed departmental events, including staff appreciation and training sessions, to promote engagement and team building.
- Served as the central contact for inquiries, resolving issues effectively and ensuring seamless communication across various entities.
- Demonstrated exceptional organizational skills, managing multiple priorities and deadlines while maintaining a high standard of work.
Education
Master of Business Administration (MBA) - Concentration in HR
The University of North Carolina Wilmington
Wilmington, NC05.2026
Bachelor of Arts - Psychology
The University of New Mexico
Albuquerque, NM12.2020
Skills
- Retail store management
- Leadership development
- Customer service excellence
- Strategic planning
- Interpersonal communication
- Performance management
Certification
Certified Pharmacy Technician (CPhT), PTCB, 11/01/19
Timeline
Chief Brand Officer
MBA Association UNCW
02.2026 - Current
Store Manager
Walgreens
12.2020 - Current
HR Assistant
University of New Mexico Internal Medicine
08.2017 - 10.2019
Assistant Store Manager
Walgreens
12.2016 - 12.2020
Master of Business Administration (MBA) - Concentration in HR
The University of North Carolina Wilmington
Bachelor of Arts - Psychology
The University of New Mexico