Daji McDuffie
Fayetteville
Summary
Accomplished Member Service Representative at FOUNDEVER OPERATING CORPORATION, renowned for enhancing customer satisfaction and building strong relationships. Leveraged expertise in financial transactions and active listening to resolve concerns efficiently, significantly improving service quality. Spearheaded patient experience initiatives at Startek USA, achieving notable satisfaction scores.
Professional service professional with focus on member satisfaction and seamless service delivery. Experience in addressing member needs and ensuring positive interaction experience. Known for strong collaboration skills and adaptability to changing requirements. Reliable in supporting team efforts and maintaining high service standards.
Professional with strong background in providing exceptional service and support in customer-focused environment. Expertise in resolving inquiries, managing accounts, and fostering relationships. Known for collaborative spirit and adaptability, consistently driving team success and positive outcomes. Skilled in communication, problem-solving, and multi-tasking in fast-paced settings.
Overview
7
7
years of professional experience
Work History
Member Service Representative
FOUNDEVER OPERATING CORPORATION
05.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
- Maintained high-quality service by adhering to company policies and standards in all member interactions.
- Processed account transactions accurately, ensuring proper documentation and timely processing.
Receptionist
C.A.N.D.E. SHOP Tax Services
02.2018 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
PCA
Startek USA
03.2021 - 05.2024
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Spearheaded initiatives to improve the overall patient experience, resulting in increased satisfaction scores and positive feedback from patients and families.
Education
High School Diploma -
PURNELL SWETT HIGH SCHOOL
Pembroke, NC06-2015
Skills
- Customer service
- Relationship building
- Financial transactions
- Customer support
- Data entry
- Active listening
- Account updating
Languages
English
Full Professional
Timeline
Member Service Representative
FOUNDEVER OPERATING CORPORATION
05.2024 - Current
PCA
Startek USA
03.2021 - 05.2024
Receptionist
C.A.N.D.E. SHOP Tax Services
02.2018 - Current
High School Diploma -
PURNELL SWETT HIGH SCHOOL
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