Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lequisha Bumpass

Oxford

Summary

Compassionate and goal-oriented professional with extensive experience, enhancing client well-being through tailored support and effective behavior redirection. Proven ability to maintain meticulous documentation and deliver exceptional customer service, ensuring dignity and privacy while achieving personal goals for individuals with disabilities. CPR certified and skilled in medical terminology.

Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.

Overview

7
7
years of professional experience

Work History

Direct Support Professional

Rescare-Brightspring Health
11.2022 - Current
  • Maintained clean, safe, and well-organized patient environment.
  • Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
  • Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
  • Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.

Customer Service Representative

Apple One
07.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Prepared Insurance claims forms or related documents and reviewed for completeness.

Medical Outreach Agent

Remx-Clox Health
12.2021 - 06.2022
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Adhered to HIPAA policies and protocols, becoming HIPAA certified
  • Used multiple internet portals to order client medical records and bills.

Customer Service Representative

Conduent
06.2020 - 11.2021
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Co-ordinate the distribution of membership ID cards with a 98% on time delivery rate.
  • Reviewed accounts and assisted with resolving outstanding balances with patients from clinic visits.

Customer Care/Sales Representative

Charter Communications
02.2019 - 05.2020
  • Enhanced team productivity by sharing best practices, conducting training sessions, and providing constructive feedback to peers.
  • Improved the company''s online reputation by responding to customer reviews on social media platforms and other review sites proactively.
  • Maintained high levels of customer retention through diligent follow-ups and relationship-building activities.
  • Ensured thorough documentation of all customer interactions within the CRM system, facilitating seamless handovers between team members when needed.
  • Improved call management database efficiency performance metrics that support the optimal customer experience.
  • Accepted and implemented feedback to achieve individual and team performance goals.

Specimen Processor

Mako Medical Laboratories
02.2018 - 01.2019
  • Followed safety protocols while handling hazardous materials.
  • Ensured compliance with all relevant safety protocols while handling biohazardous materials during specimen processing tasks.
  • Processed high volumes of time-sensitive specimens without compromising accuracy or quality standards under tight deadlines.
  • Developed strong relationships with internal departments, facilitating smooth communication channels for expedited issue resolution regarding specimens or testing requirements.
  • Maintained a well-organized work environment by implementing effective storage and tracking systems for specimens.

Education

Associate of Applied Science - Health Sciences

ECPI University
Raleigh, NC
06-2018

Skills

  • Time management
  • First aid and safety
  • Behavior redirection
  • Client support
  • CPR Certified/License
  • Medical Terminology
  • Compassionate caregiving
  • Client documentation
  • A1 Customer Service
  • Goal Oriented

Timeline

Direct Support Professional

Rescare-Brightspring Health
11.2022 - Current

Customer Service Representative

Apple One
07.2022 - 11.2023

Medical Outreach Agent

Remx-Clox Health
12.2021 - 06.2022

Customer Service Representative

Conduent
06.2020 - 11.2021

Customer Care/Sales Representative

Charter Communications
02.2019 - 05.2020

Specimen Processor

Mako Medical Laboratories
02.2018 - 01.2019

Associate of Applied Science - Health Sciences

ECPI University

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Lequisha Bumpass