Daiza Brown
Wake Forest
Summary
Highly motivated and committed Medical Assistant who is ready to dive into a new opportunities with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional and team-building skills to deadline-driven environment.
Overview
15
15
years of professional experience
Work History
Medical Assistant
Family Medical Associates Of Raleigh
05.2023 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Called and faxed pharmacies to submit prescriptions and refills.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Taught patients about medications, procedures, and care plan instructions.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
- Verified patient insurance coverage and collected required co-payments.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Completed EKGs and other tests based on patient presentation in office.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Medical Assistant
Raleigh OBGYN Centre
06.2021 - 05.2023
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
Patient Care Specialist
Boice-Willis Clinic
08.2019 - 09.2021
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Delivered excellent patient experiences and direct care.
- Upheld confidentiality requirements and regulatory compliance guidelines.
- Worked with patients to schedule tests and procedures.
- Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
- Answered incoming calls, scheduled appointments and filed medical records.
Medical Assistant
Growing Child Pediatrics
04.2016 - 08.2019
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
Customer Service Associate
Food Lion
08.2008 - 04.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Provided training and support to new associates to help provide high-quality customer service.
- Handled billing and payment issues following guidelines, resolving disputes properly.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
- Kept detailed records of customer interactions to track and resolve issues quickly.
Education
Associate of Science - Health Science
ECPI University
Raleigh, NC04.2016
High School Diploma -
Rocky Mount Senior High
Rocky Mount06.2012
Skills
- Family Education
- Conflict Resolution Ability
- Charting Expertise
- Vital Sign Monitoring
- Medical Records Management
- Electronic Medical Record
- Customer Service
- Clerical Support
- Telephone Reception
- Exceptional Communicator
- Problem Resolution/Verbal Communication
Timeline
Medical Assistant
Family Medical Associates Of Raleigh
05.2023 - Current
Medical Assistant
Raleigh OBGYN Centre
06.2021 - 05.2023
Patient Care Specialist
Boice-Willis Clinic
08.2019 - 09.2021
Medical Assistant
Growing Child Pediatrics
04.2016 - 08.2019
Customer Service Associate
Food Lion
08.2008 - 04.2016
Associate of Science - Health Science
ECPI University
High School Diploma -
Rocky Mount Senior High
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