Daiyana Fleming
Fayetteville
Summary
Offering positive attitude and genuine interest in helping others, ready to thrive in customer-focused environment. Brings ability to quickly learn company products and services, ensuring accurate and efficient customer support. Years of experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional passenger experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues and passengers.
Overview
3
3
years of professional experience
Work History
Banking Specialist
Foundever/USAA
01.2023 - Current
- Greet customers warmly, assist with banking needs, and address any concerns or inquiries in a professional and friendly manner
- Accurately process customer transactions including deposits, withdrawals, transfers, check cashing, and payments
- Adhere to all banking policies, regulations, and security procedures
- Ensure compliance with anti-money laundering (AML), Know Your Customer (KYC), and other regulatory requirements
Quality Control/Data Entry Clerk
Oilers, Inc
05.2023 - 08.2024
- Maintains operational records and logs of activities and work completed
- Adheres to organizational processes to maintain data accuracy, integrity, and confidentiality
- Establishes entry priorities by following organizational processes or conferring with team leadership
- Verifies customer and account data by reviewing, correcting, deleting, recovering, or reentering data
- Purges files to eliminate duplication of data
Remote Customer Service Representative
Heartland Dental
06.2022 - 05.2023
- Complete patient check-in and pre-registration
- Monitor Doctor and Hygienist timeliness and inform patients of any delays
- Resolve patient concerns; answer or seek to find an answer to patient inquiries
- Collect treatment fees due from patients and document date-of-service payments
- Update patient accounts on an ongoing basis
- Provide coverage for Dental Technician to account for absences and assist during high volume periods
Patient Access Specialist
Atrium Health
02.2022 - 05.2022
- Operates switchboard phone system
- Verifies patient demographics and insurance
- Collecting payments & out of pocket expenses
- Submitting /Posting procedure authorizations for radiology patients
- Pre-Registering patients for upcoming appointments and procedures
Education
Certified Nursing Assistant -
Divine Health Academy
Charlotte, NC08-2023
Sterile Processing -
Fayetteville Technical Community College
Fayetteville, NC08-2021
High School Diploma -
Douglas Byrd High School
01.2011
Skills
- Patient Scheduling & Management
- Medical Terminology
- HIPAA Compliance
- Patient Monitoring
- Strong Communication Skills (Written & Verbal)
- Customer Service-Oriented
- Banking Services
- Problem Resolution
- Strong Work Ethic
Typingspeeds
90 WPM with no mistakes, 9,000 KPH with no mistakes
Timeline
Quality Control/Data Entry Clerk
Oilers, Inc
05.2023 - 08.2024
Banking Specialist
Foundever/USAA
01.2023 - Current
Remote Customer Service Representative
Heartland Dental
06.2022 - 05.2023
Patient Access Specialist
Atrium Health
02.2022 - 05.2022
High School Diploma -
Douglas Byrd High School
Certified Nursing Assistant -
Divine Health Academy
Sterile Processing -
Fayetteville Technical Community College
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