Daisy Johnson
Leland
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Veterinary Assistant
Portersneck Veterinary Hospital
11.2024 - Current
- Assisted in routine animal care tasks and maintained clean work environments
- Supported veterinarians during examinations and procedures
- Learned and applied proper handling techniques for various animals
- Adapted quickly to new protocols and clinic operations
- Communicated effectively with pet owners regarding care instructions
- Assisted in the administration of medications, vaccinations, and treatments as prescribed by the veterinarian.
- Provided compassionate care for animals during treatment and recovery from illnesses or injuries.
- Provided customer support to clients, answering questions and addressing concerns.
Server
Sushi Iwa Asian Cuisine
01.2022 - 08.2024
- Delivered exceptional customer service to enhance guest satisfaction and encourage repeat visits.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Trained new servers on menu offerings and service protocols to maintain high standards.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Resolved customer complaints promptly, ensuring a positive dining experience for all guests.
- Developed strong relationships with regular patrons, fostering loyalty and community engagement.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Bussed and reset tables to keep dining room and work areas clean.
Assistant Store Manager
Columbia Sportswear
10.2018 - 11.2021
- Assisted in managing daily store operations and ensuring adherence to company policies
- Supported training of new staff on customer service protocols and sales techniques
- Coordinated inventory management, including stock replenishment and organization
- Monitored sales performance and provided feedback to enhance team productivity
- Handled customer inquiries and resolved issues to maintain high satisfaction levels
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Hostess
Outback Steakhouse
02.2016 - 09.2018
- Greeted and seated guests, ensuring optimal dining experience and efficient table turnover.
- Managed reservation system, coordinating seating arrangements for large parties.
- Oversaw cleanliness and organization of front-of-house areas, maintaining high standards of presentation.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Completed daily side work and opening and closing duties without fail.
Education
Smithfield Selma Senior Highschool
Smithfield, NCAssociate of Arts - Psychology
Cape Fear
Wilmington, NC01-2027
Skills
- Client communication
- Cleaning and sanitizing
- Patient restraint
- Animal safety
- Guest service
- Detail-oriented
- Professional appearance
- POS system operation
- Problem-solving
Timeline
Veterinary Assistant
Portersneck Veterinary Hospital
11.2024 - Current
Server
Sushi Iwa Asian Cuisine
01.2022 - 08.2024
Assistant Store Manager
Columbia Sportswear
10.2018 - 11.2021
Hostess
Outback Steakhouse
02.2016 - 09.2018
Smithfield Selma Senior Highschool
Associate of Arts - Psychology
Cape Fear
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