Daisy Baltazar
Raleigh
Summary
Dynamic professional with a proven track record at Wake County Public Schools, excelling in organization and customer relations. Skilled in optimizing workflows and enhancing service quality, I effectively managed front desk operations and trained staff, resulting in improved efficiency and visitor satisfaction. Strong communicator with a keen attention to detail.
Overview
6
6
years of professional experience
Work History
Receptionist
Wake County Public Schools
Raleigh, NC
06.2023 - 05.2026
- Managed front desk operations, ensuring efficient visitor check-in and communication.
- Answered multi-line phone system, directing calls to appropriate staff members promptly.
- Coordinated scheduling for meetings and events, optimizing space utilization and resources.
- Assisted in maintaining student records, ensuring accuracy and confidentiality of information.
- Developed and implemented office procedures to enhance workflow efficiency and service quality.
- Trained new reception staff on policies, procedures, and customer service standards effectively.
- Collaborated with school administration to streamline communication between departments and stakeholders.
- Conducted inventory management of office supplies, ensuring availability for daily operations.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Merchandiser
Sanchez Distribution
Raleigh, NC
12.2019 - 06.2022
- Managed product displays to enhance visibility and drive customer engagement.
- Analyzed consumer trends to optimize inventory selection and placement.
- Collaborated with suppliers to ensure timely delivery of merchandise.
- Conducted regular audits of stock levels to maintain accuracy and availability.
- Implemented merchandising strategies that improved overall store presentation.
- Trained new team members on merchandising techniques and best practices.
- Coordinated promotional events to boost sales and attract customers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
Vendor
Sanchez Distribution
Raleigh, NC
12.2019 - 06.2022
- Managed inventory control processes to ensure accurate stock levels and reduce discrepancies.
- Operated material handling equipment safely to streamline product movement within the warehouse.
- Assisted in training new employees on safety protocols and operational procedures.
- Collaborated with team members to enhance workflow efficiency and meet distribution deadlines.
- Loaded and unloaded merchandise using a forklift.
Education
GED -
Wake Technical Community College
Raleigh, NC04.2016
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Customer/Client relations
- Verbal and written communication
- Appointment scheduling
- Scheduling
- Data inputting
- Office administration
- File management
- Administrative support
- Schedule management
- Packaging and labeling
- Picking and packing
- Self-motivated and disciplined
- Cleaning and organizing
- Heavy lifting
- Loading and unloading
- Warehouse safety
- Order picking
- Attention to detail
- Problem-solving
- Sorting and labeling
- Warehouse operations
- Material handling
- Team collaboration
- Forklift operation
- Team player
- Shipping and receiving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
Wake County Public Schools
06.2023 - 05.2026
Merchandiser
Sanchez Distribution
12.2019 - 06.2022
Vendor
Sanchez Distribution
12.2019 - 06.2022
GED -
Wake Technical Community College