DAIANNARA TOBON
Charlotte
Summary
Motivated and bilingual professional with extensive experience in customer service, logistics, interpreting, management, and direct engagement with children. Customer care professional with proven history of enhancing customer satisfaction and addressing inquiries efficiently. Focused on team collaboration and achieving positive outcomes, adaptable to changing needs. Skilled in communication and conflict resolution.
Overview
2
2
years of professional experience
Work History
Customer Care Representative
Avid Xchange
07.2024 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Maintained a high level of product knowledge to provide accurate information and support to customers.
- Built rapport with customers through active listening and empathetic responses, fostering positive relationships.
- Navigated multiple computer systems and applications to find information.
- Streamlined call response times for improved customer experience through effective communication techniques.
- Logged call information and solutions provided into internal database.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Contributed to team success, consistently achieving call center performance metrics.
Freelance Interpreter
Into Languages
02.2023 - 07.2024
- Managed a flexible schedule to meet client needs, demonstrating exceptional time management and self-discipline.
- Traveled to various client locations, adapting to different professional environments and interpreting requirements with ease.
- Delivered precise interpretation services in a range of settings, from medical appointments to legal consultations, ensuring accurate and clear communication.
- Acquired specialized knowledge of common terms and procedures in various fields, enhancing the quality and reliability of interpreting services provided.
Administrative Secretary
Idlewild Elementary
09.2023 - 06.2024
- Spearheaded front office operations, enhancing organizational efficiency and creating a welcoming environment for students, parents, and staff.
- Implemented and managed a streamlined process for recording daily student attendance in Powerschool, significantly reducing errors and ensuring regulatory compliance.
- Provided crucial interpreting services as needed, supporting diverse community engagement and accessibility of school resources for Spanish-speaking families.
Customer Relations - Hostess
Myers Park Country Club
11.2022 - 05.2023
- Cultivated positive relationships with club members, contributing to a welcoming and friendly atmosphere that encouraged repeat patronage.
- Delivered personalized customer service that exceeded expectations, leading to positive feedback and increased member satisfaction.
- Managed complex seating arrangements and reservation lists during peak hours, ensuring optimal flow and guest experience.
- Handled phone inquiries with professionalism, providing information and assistance to callers, which improved overall service efficiency.
Logistics Coordinator
Total Quality Logistics
11.2022 - 05.2023
- Directed incoming phone calls, providing prompt and courteous customer service that enhanced client relations and supported business operations.
- Led training sessions for new employees, sharing best practices and assisting brokers, which fostered a collaborative and knowledgeable work environment.
Education
Business Management -
University of North Carolina at Charlotte
05.2021
Communication - undefined
University of North Carolina at Greensboro
05.2020
Skills
- Bilingual in English and Spanish
- Strong background in customer service, logistics, interpreting, sales, and management
- Proficient in Microsoft Office
- Excellent team collaboration and self-management abilities
- Quick learning and development of new skills
- Customer service
- Problem resolution
- Documentation and reporting
- Customer relationship management
- Product education
- Time management
- Multitasking and organization
LANGUAGES
English
Spanish
Timeline
Customer Care Representative
Avid Xchange
07.2024 - Current
Administrative Secretary
Idlewild Elementary
09.2023 - 06.2024
Freelance Interpreter
Into Languages
02.2023 - 07.2024
Customer Relations - Hostess
Myers Park Country Club
11.2022 - 05.2023
Logistics Coordinator
Total Quality Logistics
11.2022 - 05.2023
Communication - undefined
University of North Carolina at Greensboro
Business Management -
University of North Carolina at Charlotte
Similar Profiles
Michael MayfieldMichael Mayfield
Logistics Supervisor at Xchange Technology GroupLogistics Supervisor at Xchange Technology Group
Abigail BaltazarAbigail Baltazar
Change Management Manager at G-Xchange Inc.Change Management Manager at G-Xchange Inc.
Kendall RantovichKendall Rantovich
Marketing/Sales Assistant at The Buzz XchangeMarketing/Sales Assistant at The Buzz Xchange
Tanner CanterberryTanner Canterberry
Regional Sales Manager at Balboa CapitalRegional Sales Manager at Balboa Capital
James McCabeJames McCabe
Insurance Broker at The Baldwin GroupInsurance Broker at The Baldwin Group